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Teamware Solutions
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HR Support Specialist (EMEA Shift)

HR Support Specialist (EMEA Shift)

Teamware Solutions

2 - 4 years

3 - 8 Lacs

bengaluru karnataka india

Posted:4 days ago| Platform: Foundit logo

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Skills Required

recruitment systems employee relations hris management compliance knowledge onboarding processes

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for ahighly motivated and detail-oriented HR Support Specialistto provide outstanding assistance to employees on HR-related inquiries. The ideal candidate will have experience inHR query management, a strongcustomer-first mindset, and the ability to communicate complex policies in a clear and concise manner. This role requires working in anEMEA shiftand ensuring seamless employee support while maintaining the highest standards of confidentiality.

Key Responsibilities:

Employee Query Management & Support:

Act as thefirst point of contactfor employees seeking HR-related support.
Provideaccurate, timely, and consistentresponses to HR inquiries using theKnowledge Base tool.
Takeownership of employee queries, ensuring prompt resolution whenever possible.

Policy Interpretation & Guidance:

Research, interpret, and explaincompany policies, procedures, and HR guidelines.
Educate employees onHR processes, including benefits, payroll, leave policies, and compliance requirements.

Case Handling & Escalation:

Follow
customer concern matrix protocols
, escalating complex queries to Subject Matter Experts (SMEs) when required.
Ensure a
smooth handoff
of escalated cases, maintaining clear and detailed documentation.

Tracking & Performance Management:

Log, track, and manage inquiries using thetracking system and Workday.
Ensure timely follow-ups and resolutions in accordance withService Level Agreements (SLAs).
Monitor keyperformance metricsand strive to exceed established benchmarks.

Exceptional Customer Service:

Deliver abest-in-class employee experience, responding to queries in aprofessional, empathetic, and respectfulmanner.
Maintain strictconfidentiality and data integritywhen handling sensitive employee concerns.
Identify opportunities forprocess improveme
nts
to enhance HR support services.

Qualifications & Skills Required:

Experience:

2-4 yearsof experience inHR query management, HR operations, or HR shared services.

Education:

Bachelors Degree
or equivalent combination of education and experience.

Technical Skills:

Not applicable (NA).

Soft Skills:

Excellent communication skillsboth verbal and written.
Quick learnerwith strongproblem-solving abilities.
Collaborative mindsetwith the ability to work in afast-paced environment.
Empathy and patiencein dealing with employee concerns.

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