Executive

Position Title - Executive

Sector - GCS

Business/Function - SSC

Department/Sub Department - Workforce Administration

Designation - Executive

Job Responsibility Level/Grade

Location - Hyderabad

Reports To - Head Workforce Administration

POSITION DETAILS

Role Summary/Purpose :

Organisational Chart

Key Accountabilities and Performance Indicators List the responsibilities/duties associated with the job. For each responsibility/duty listed, give the factors on which an individuals performance is judged Responsibilities.

Key Performance Indicators (KPIs)

Employee Data Compliance

• Maintain and update employee data in SF in compliance with HR policies and procedures.

• Generate and distribute monthly MIS reports on employee data to respective business HR teams.

• Prepare and share monthly Loss of Pay (LOP) and reversal reports with payroll auditors for validation and processing. Number of Audit remarks/reports Data Accuracy & Timeliness

SLA Adherence

• Maintain compliance with defined Quality and Timelines SLAs for all Workforce Administration (WFA) processes.

• Identify and address potential SLA deviations to maintain operational efficiency. No. of escalations/ concerns raised by Stakeholders

Stakeholder Manageme

• Engage with process stakeholders to facilitate seamless data transitions, ensuring alignment with process requirements and timelines.

Team Support

• Act as a backup resource during team member absences or high-demand periods, ensuring seamless workflow continuity and timely task completion.

External Roles

you need to interact with outside the organization to enable success in your day-to-day work

• External Auditors Internal Roles you need to interact with inside the organization to enable success in your day-to-day work

• Business HR for managing Employee Data

• Payroll to share monthly payroll inputs

• Recruitment for creation of new joined record in HR systems

• Employees to handle queries & requests related to their data and benefits

• Work Design to handle OM related SAP transactions Dimensions List the significant numerical data which will reflect the scope and scale of activities concerning this job Financial Dimensions These should be quantifiable numerical amounts like annual budgets, project costs, annual revenue, purchase value etc.

• NA Other Dimensions Indication of some of the significant volumes associated with the job like number in team/ staff handled etc.

• Span of employees for data administration 5000 plus employees Background, Skills and Qualifications State the minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent

Educational Qualifications-

Experience

• Exposure to HR Systems like SAP HCM or other HRMS tools will be an added advantage

Technical Competencies:

• Workforce Administration

• HR Process and Systems Management

• Onboarding and BGV Process Management

• Employee Benefits Management

• Vendor Management

• HR Compliance Management

• HR Analytics

• Risk Management

• Change Management

• Performance Reporting and Analytics

Behavioural Competencies :

• Stakeholder focus

• Networking

• Personal Effectiveness

• Execution and Results

• Teamwork and Interpersonal Influence

• Strategic Orientation

• Planning and Decision Making

• Problem Solving and Analytical Thinking

• Entrepreneurship

• Capability Building

• Social awareness