HR Service Delivery Specialist

Skill required: Employee Services - Employee Data Process Design

Designation: HR Service Delivery Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years

What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. The design of employee data processes to manage employment data, records and transactions using standard technologies and processes. Employee Services - More into query/case management.Good written and verbal skills. Strong English language communication skillsExcellent Customer Service skillsMS OfficeData base managementRegulatory & Non- Regulatory Reporting Regulatory Compliance (Process specific)HR OutsourcingOE / CDPExcellent communication and client relationship management skills.Timely and transparent recognition and rewards for the team. Recommend cost-effective, efficient procedural or production alternatives. Required to work within clear budgetary guidelines. Develop People through mentoring and resolve conflicts. Drive coaching culture. Monitor and encourage the Team to create/follow up on development plans Provide Input to monthly top level service analysis for client Develop and drive comprehensive generic training plans to meet the needs of direct reports and their ongoing requirements Ensure high degree of compliance to the documented processes, client/organizational policies. Participate in the definition of current process performance baseline metrics (as defined in Metrics Data Collection Plan) and track/report on all Operational Stats Ensure OE documentation is updated and drive OE methodologies in day to dayEnsure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve operational excellence Analyze root causes of Issues, escalations, errors and have a remedial action through process improvement. Plan & Manage daily staffing, employee grievances if any for the geography and the specialist support teams Work collaboratively with all Internal & Third party stakeholders to achieve Business goals. Ensure adherence to policy and procedures of the organizationGood organizational & prioritisation skills.Analytical and problem solving skills.Multi-cultural awareness.Passion for customer service.Team player. Results & detail-orientedFocus on high data accuracy.Quality driven in communications and all system transactions.Ability to deal with customer complaints in a professional

What are we looking for? Monitor/Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives. Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved. Manage and improve people performance and align them with organizational goals and objectives. Provide business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives. Participate actively in organization wide initiatives. Make decisions about the day-to-day operation of the team, including monitoring of workload, systems, staffing, and scheduling including adjusting work hours as necessary to meet deadlines e.g. overtime or working during holidays/week ends. Monitoring the voice of the customer through surveys and other means of communication. Be assertive and work through the development areas as voiced by the client, Third parties or Accenture stakeholders. Encourage and drive continuous improvement measures on day-to-day basis within area of responsibility till closure.

Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts
 Qualification 
Any Graduation