HR Service Delivery Specialist

The position requires a candidate with a strong educational background, including a master's in business administration, post-graduate diploma in Business Management, and completion of an internship preferably in Human Resources. The ideal candidate should possess technical skills such as understanding and executing Human Resources flow from Hire to Retire, knowledge in areas like Talent Acquisition, Talent Management, and Total Rewards, as well as hands-on experience with HR tools like HRIS (e.g., SAP, Success Factors, Workday). The role involves executing transactions within systems at high volumes and being highly flexible and adaptable to varying conditions and business requirements, particularly in a global environment with shared service space. Additionally, the candidate should have advanced level skills in Excel and PowerPoint, good communication skills for interaction with global employees, and proficiency in MS Office Suite. Attention to detail and the ability to work towards deadlines are crucial soft skills required for this role. In terms of roles and responsibilities, the candidate will be responsible for executing complex HR processes across the Hire to Retire domains within the team, adhering to agreed KRAs and customer service standards, and acting as a subject matter expert for processes. They will also participate in stakeholders" calls and meetings, contribute to strategies, projects, and implementations, audit process activities of associates and seniors, oversee the training of new joiners, and ensure resources are ready for on-the-job work. Reporting and analytics administration, execution, and implementation are also key responsibilities of the role. The proficiency level expected for the role includes advanced communication skills to connect with CoE stakeholders and employees in calls/meetings, advanced coordination skills to connect multiple resources/activities together, practitioner-level stakeholder management skills, advanced reporting and analytics skills for decision-making, advanced training and development skills for executing process training plans, and practitioner-level audit and compliance skills for ensuring process governance. If you enjoy fast-paced growth and collaborating with motivated over-achievers, this role offers a rewarding career opportunity for you.,