HR Service Delivery Analyst

 About The Role  

Skill required: Payroll - Payroll Process Design

Designation: HR Service Delivery Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsPayroll experience into US/UK/InternationalThis role involves a deeper understanding of Payroll Admin and leveraging expertise to solve specific problems related to payroll. Responsibilities include training and developing the team s functional knowledge, administering satisfaction surveys, and providing general support to client employees and communication.Design processes for performing payroll preparation, pay-slip calculation, post-payroll registration (e.g. accounting booking, payments, social security), recurring statutory forms submission.

What are we looking for? HR Domain certification, SuccessFactors experience, exposure to the BPO industry.Excellent interpersonal skills to build effective relationships with stakeholders at all levels.Strong customer orientation with high responsiveness to urgent requests or troubleshooting.Resilience and ability to work under pressure.Good organizational, prioritization, and multi-tasking skills to meet deadlines.Analytical and problem-solving skills.High levels of confidentiality.Attention to detail and quality-driven in communications and system transactions.Ability to handle customer complaints professionally and escalate when appropriate.Basic leadership and coaching skills.Teamwork and collaboration.Self-driven and flexible to work in shifts.Results/target-oriented.Multi-cultural awareness.Client interfacing skills (Email & Phone):Good email etiquette, strong email drafting and keyboard skills, and good phone etiquette/techniqueExcellent interpersonal skills to build effective relationships with stakeholders at all levels.Strong customer orientation with high responsiveness to urgent requests or troubleshooting.Resilience and ability to work under pressure.Good organizational, prioritization, and multi-tasking skills to meet deadlines.Analytical and problem-solving skills.High levels of confidentiality.Attention to detail and quality-driven in communications and system transactions.Ability to handle customer complaints professionally and escalate when appropriate.Basic leadership and coaching skills.Teamwork and collaboration.Self-driven and flexible to work in shifts.Results/target-oriented.Multi-cultural awareness.Client interfacing skills (Email & Phone):Good email etiquette, strong email drafting and keyboard skills, and good phone etiquette/technique.

Roles and Responsibilities: Process Support:oRead, understand, and analyze client processes as a subject matter expert.oExecute processes accurately and timely as a hands-on processor.oMaster the given process and help team members overcome process-related queries.oEscalate issues and seek advice when faced with complex problems.oPay close attention to the quality of written and verbal English skills within the team.oCreate logical plans, realistic estimates, and schedules for activities or project segments.oEnsure LWIs are followed and updated regularly and train team members on process updates.oMaintain, validate, and update process documentation to ensure compliance.oPerform "Root Cause Analysis" on issues and suggest appropriate corrective actions.oPropose process improvement ideas to reduce time, improve accuracy, or enhance controls.oParticipate in knowledge transfer of any process/client and acquire in-depth knowledge as an SME.oParticipate in various internal or client initiatives related to the process.oUnderstand existing performance metrics, how they are measured, and improve the measurement system.Team Support:oPlan proper allocation of work.oSupport Team Lead/Manager with daily stats/reporting and MOS.oUpdate process metrics daily and maintain MIS.oBe available on the floor to resolve process-related issues.oParticipate in team-building activities and organizational initiatives.oComplete training need analysis for the team through quality reports and knowledge tests.oFollow the quality check and audit mechanism within the process to ensure delivery on SLAs.oEnsure and maintain the security and confidentiality of client data.oAssist in training/educating team members on learning and acquiring skills in the process.
 Qualification Any Graduation