HR-onboarding specialist-Associate

Talent Services (TS) is a core service line within the Global Delivery Services organization, providing multiple HR support services including Recruitment support, Onboarding support, People Data Administration, Learning Administration, Cross Border Travel, Global Mobility and Performance Management support to EY member firms. TS provides services to the country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure. These services are delivered from our centers in Kerala and Bangalore, India; Wroclaw, Poland; and Manila, Philippines. TS team delivers consistent, high-quality and operationally efficient HR transactional services to EY through a globally efficient and effective network of GDS centers.  

Virtual Talent Hub (VTH) for the respective function is an integral part of TS service offerings where the extended delivery model is used along with high-quality skills and competencies delivered virtually. This is across service lines and regions delivering nonrepetitive project-based work through skilled, agile teams. The team in the virtual hub is an extension of the regional talent teams and will cover operational/non-transnational scope.

In this role, you would support MENA Pre-Joining team. You will work as part of the recruitment and preboarding virtual talent hub team, providing support across the MENA region. You will play a key role by providing preboarding advice and guidance to our new joiners, helping them as required. The preboarding process commences from when a candidate has accepted their offer up until the first day of joining, supporting all new hires from entry level through director level.

Essential Functions of the Job:

Responsibilities:

As a Pre-Joining consultant, you will work with our new joiners by answering their questions in real time.  The new joiners will require help to understand the immigration, relocation, and onboarding policy post offer and as part of your role you will answer their questions and provide to them guidance as needed.

Key responsibilities:

• Overseeing the immigration process for employees, ensuring smooth and efficient onboarding experiences for new joiners, and handling complex and sensitive immigration issues.
• Managing local immigration matters, staying updated with the country-specific immigration policies, and providing support to employees within the respective countries.
• Preparing documents related to residency renewal, new joiner medical, and pension, and assisting in the registration of national employees into the pension scheme.
• Focus on document preparation and follow-ups, coordination with various stakeholders and ensuring compliance with immigration policies.
• These roles require maintaining confidentiality and integrity due to the sensitive nature of personal documentation involved, and upholding brand and reputation.
• Additionally, they involve liaising with colleagues and managers to proactively escalate problems and potential issues.

The role also requires system administration, liaison with the recruitment team as well as different functional teams such as IT, Admin, HR enablement. You will also be responsible for resolving problems relating to the pre-joining process which will vary by candidate and location. Other key responsibilities include:

• Provide an exceptional new joiner experience ensuring that when they join EY that their experience lives up to our EVP.
• Managing the immigration co-ordination for GCC locations.
• Guide team members to resolve challenging situations concerning benefits and legal areas.
• Ensure accuracy and attention to detail in all elements of the new joiner process.
• Escalate complex or sensitive cases to leadership as appropriate.
• Identify potential problems and opportunities related to preboarding.
• Be responsible for data and reporting accuracy to support new joiner requirements and business updates.
• Help internal clients and colleagues adjust to change in EY processes and structures by identifying likely issues and providing support to enable the change = “Continuous Improvement”.
• Understand local MENA preboarding regulations and ensure full compliance.
• Provide location knowledge to aid transition and resolve problems relating to the on-boarding process. 

Knowledge and Skills Requirements:

• Excellent English language written and verbal communications skills.
• Building positive relationships with the broader HR Team including recruitment and immigration.
• Ability to learn the correct methodologies, tools, and technologies used, and utilize them in an efficient manner.
• Strong MS office skills and a willingness to acquire new skills to effectively leverage internal reporting systems.

Job Requirements:

Education:

• Bachelor’s degree, preference will be given for those with HR Specialization.

Experience:

• 5 years of strong knowledge and immigration experience and working with a large multinational and a global company
• Strong candidate centricity skills.
• Experience managing multiple priorities and a high volume of candidate queries.
• Excellent English language communication skills, both written and verbal.
• Exhibit a positive can-do attitude and approach to responsibilities; demonstrate commitment to the role.
• Experience working with multi-cultural teams a plus.