HR Helpdesk

Job Description

Job Title: HR Helpdesk (HR Operations Executive) Location: Ghansoli Shift: Regular Day Shift Job Summary: We are seeking a detail-oriented and proactive HR Operations Executive to join our team. The ideal candidate will have 2 to 5 years of experience in handling HR-related employee queries, primarily through email support . This role is vital in ensuring seamless HR operations and delivering excellent service to our employees. Key Responsibilities: Email Support: Respond to employee inquiries regarding HR policies, procedures, benefits , and other HR-related matters via email in a timely and professional manner. Maintain a high level of customer service and ensure employee satisfaction. Champion and lead the implementation of ticketing systems to streamline query resolution. Query Management: Track and manage HR-related queries , ensuring all issues are resolved efficiently. Escalate complex queries to the appropriate HR team members when necessary and follow up for closure. Documentation: Maintain accurate records of employee interactions and resolutions in the HR system . Assist in the creation and updating of HR documentation, FAQs, and knowledge base articles . Collaboration: Work closely with other HR teams (Total Rewards, Recruitment, Payroll, Learning & Development) to provide comprehensive support. Participate in HR projects and initiatives aimed at improving employee experience. Reporting: Generate reports on common employee queries and feedback to identify trends and areas for improvement. Share dashboards with the HR team and provide insights for process enhancements . Qualifications & Requirements: Bachelors degree in Human Resources, Business Administration, or a related field (preferred). 2 to 5 years of experience in HR operations or HR support roles (email/chat/call support). Strong written communication skills , with a focus on clarity and professionalism. Proficiency in HR software and Microsoft Office Suite . Ability to handle sensitive information with confidentiality and integrity. Excellent problem-solving skills and attention to detail. Skills: Strong interpersonal skills and the ability to work collaboratively in a team environment. Ability to manage multiple tasks and prioritize effectively. Familiarity with Indian labour laws and HR best practices (a plus). Why Join Us? Be part of a dynamic GSC HR team committed to employee engagement and satisfaction. Opportunities for professional growth and development . A supportive work environment that values diversity and inclusion. If you have a passion for HR operations and enjoy supporting employees through effective communication and problem-solving, we encourage you to apply!