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3.0 - 7.0 years
0 Lacs
pune, maharashtra
On-site
You will be responsible for establishing the right Key Performance Indicators (KPIs) and tracking performance against them. In this role, you will maintain documentation of Service Level Agreements, ensuring accuracy, and coordinate information sharing with vendors following established procedures and reporting requirements. Additionally, you will be resolving technical and general employee inquiries. To succeed in this position, you should have a proven track record in handling employee inquiries effectively. As part of your role, you will be expected to adhere to Mastercard's security policies and practices, ensuring the confidentiality and integrity of the information you access. You must promptly report any suspected information security violation or breach. Furthermore, you are required to complete all periodic mandatory security training as per Mastercard's guidelines.,
Posted 2 weeks ago
1.0 - 5.0 years
0 Lacs
pune, maharashtra
On-site
As an HR Assistant, your primary responsibilities will involve responding to employee inquiries regarding benefits, HR policies, and other HR-related matters. You will be required to process paperwork efficiently, maintain information systems, and handle necessary documentation. Supporting the onboarding process will be a crucial aspect of your role, which will include assisting with new hire paperwork, orientation procedures, and onboarding processes. Ensuring compliance with employment laws, company policies, and procedures will be essential in all your tasks. You will also be responsible for processing transactions such as onboarding new employees, updating employee information, and managing leave requests. Resolving HR-related issues in a timely and accurate manner will be part of your daily routine, requiring effective troubleshooting skills. Maintaining accurate and up-to-date HR records and systems will be vital to ensure operational efficiency. Additionally, providing training and support to employees on HR processes and systems will contribute to the overall success of the HR department. Our organization is committed to fostering a culture of inclusion and belonging, where every employee feels valued and respected. As an integral part of our HR team, you will play a significant role in upholding these values and creating a supportive work environment for all employees.,
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
pune, maharashtra
On-site
Job Description: You will be responsible for establishing the right Key Performance Indicators (KPIs) and tracking performance against them. Your role will involve maintaining documentation of Service Level Agreements (SLAs) and reviewing them for accuracy. You will coordinate information sharing with vendors as per established procedures and reporting requirements. Additionally, you will handle technical and general employee inquiries to ensure efficient resolution. All About You: To excel in this role, you should have a proven track record of successfully managing employee inquiries with tact and efficiency. Corporate Security Responsibility: As part of your role, you will be expected to adhere to Mastercard's security policies and practices. It is crucial to maintain the confidentiality and integrity of the information you access. Any suspected information security violations or breaches should be reported promptly. Completing all mandatory security trainings as per Mastercard's guidelines is also essential to ensure a secure working environment. R-253579,
Posted 2 weeks ago
0.0 - 3.0 years
6 - 10 Lacs
Coimbatore
Work from Office
Multilingual HR Shared Services Center Support- German Language Specialist The Opportunity: Under limited supervision, ensures the highest level of accuracy for data entered into HR data systems to ensure successful data audit, including date-sensitive changes and employee data. Avantor is looking for a dynamic, forward-thinking, and experienced Multilingual HR Shared Service Support Center, who will be responsible for delivering results against some of the most complex business and technology initiatives. This role will be a full-time position based out of IND- Coimbatore. If you are passionate about solving complex challenges and driving innovation lets talk! Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. What We Are Looking For: We are seeking fluent speakers of German to join our HR Shared Services Center team. As a Multilingual HR Shared Services Center Support, you will provide exceptional support to our global employees, responding to their HR-related queries and resolving issues in a timely and professional manner. Key Responsibilities: Respond to HR-related queries from employees via multiple channels Provide support and resolve issues related to HR policies, procedures, and processes Educate and train employees on HR services available to them and encourage self-service on tools such as the HR Portal and other systems, when appropriate Collaborate with HR Business Partners, Local HR and Centers of Excellence to resolve escalated cases Communicate effectively with employees, managers, and HR stakeholders in German Document and track employee inquiries and issues using our HR service management system Collaborate with HR teams to resolve complex issues and improve processes Participate in training and development programs to enhance knowledge and skills Location: Onsite Coimbatore City Reporting: Reports to Supervisor, Transaction Delivery Requirements: Fluency in German (Read, written and spoken) Strong communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Excellent problem-solving and analytical skills Ability to maintain confidentiality and handle sensitive information Nice to Have: Previous experience in an HR Shared Services Center or similar role Basic knowledge of HR policies, procedures, and processes Knowledge of HR service management systems and software, like Workday and ServiceNow Certification in HR or a related field Experience working in a global, multicultural environment Education: Bachelors degree in human resources, Business Administration, or a related field. Language proficiency level: B1 or B2 level according to the CEFR (Common European Framework of Reference for Languages) Certification from a recognized language institution: Alliance Franaise, Instituto Cervantes, or Goethe-Institut Experience: 0-3 years of experience in any customer facing role or customer support.
Posted 2 months ago
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