HR Executive

The HR Grievance Handling Manager will be responsible for addressing and resolving grievances raised by guards, supervisors, and security officers regarding payouts, benefits, salary calculations, and leaves
This role requires a thorough understanding of Indian labor laws, salary calculation methodologies, and compliance standards The candidate will also be responsible for liaising with internal teams, clients, and auditors to ensure transparency and satisfaction while maintaining a calm, professional demeanor under pressure Key ResponsibilitiesGrievance Management:Act as the first point of contact for guards, supervisors, and security officers to address grievances related to salaries, benefits, leaves, and discrepancies Investigate and resolve grievances in a timely and effective manner while maintaining professionalism and empathy Maintain detailed records of grievances, their resolution, and any follow-up actions for audit and reporting purposes,municate and clarify company policies, procedures, and decisions to employees to minimize misunderstandings,pliance and Legal Knowledge:Ensure all salary payouts, benefits, and other compensation comply with Indian labor laws, including EPF, ESI, gratuity, bonus, and leave wages Stay updated with amendments in labor laws and regulations to ensure compliance in payroll and employee benefits Collaborate with the compliance team to ensure adherence to statutory and client-specific requirements Salary and Benefits Expertise:Verify and cross-check salary calculations, deductions, and benefits against company policies and statutory norms Address discrepancies in salary structures and ensure transparent communication with employees Assist employees in understanding their salary components, including gross, net, and statutory deductions Stakeholder Management:Handle escalations from employees with a calm and solution-oriented approach Confidently participate in meetings with in-house compliance auditors and client representatives to discuss payroll and grievance-related issues Work closely with operations, payroll, and compliance teams to resolve systemic issues causing recurring grievances Support day-to-day HR functions, documentation & compliance Employee Engagement and Reporting:Foster trust and positive relationships with employees by providing fair, empathetic, and transparent resolutions Prepare monthly reports on grievances, resolutions, and trends for management review Provide recommendations for process improvements to minimize grievances and enhance employee satisfaction Key RequirementsEducational Qualifications:MBA in HR (Mandatory) A certification in HR, payroll management, or labor laws will be an added advantage Professional Experience:Minimum of 3-5 years of experience in grievance handling, payroll management, and compliance in a similar role Experience in managing grievances of employees on outsourced payroll is highly desirable Address and resolve employee concerns efficiently Technical Skills:Complete knowledge of salary calculations, including gross, net, deductions, and statutory compliances (EPF, ESI, gratuity, bonus, etc) Proficiency in MS Excel, payroll software, and employee management systems Familiarity with tools for grievance tracking and resolution Basic understanding of payroll processes & hands-on experience with any payroll software

The candidate should be able to answer questions related to Payroll calculations as per the topics mentioned below:

Compliance & Statutory KnowledgeDetailed explanation of PF, ESIC, and GST compliance in payrollLatest TDS and income tax computation methodologiesKarnataka-specific labor law compliance nuances

Knowledge of Form 16, 24Q, and 26AS filing processesPayroll Software & Technology

Experience with SAP HR, Zoho Payroll, and Oracle HCMAdvanced Excel skills for payroll calculationsExpertise in integration of HRMS with payroll systemsUnderstanding of cloud-based payroll management platformsComplex Compensation ScenariosHandling variable pay structures for security personnel

Managing multiple salary components (basic, allowances, incentives)

Calculating overtime, night shift, and hazard payCompensation strategies for contractual and permanent workforceSecurity Industry-Specific Challenges

Payroll management for multi-location security operationsHandling diverse workforce (guards, supervisors, management)

Compensation strategies for 24x7 operational rolesVendor payment and contractor managementStatutory Compliance Deep DiveProfessional Tax calculations for KarnatakaGratuity and PF contribution calculationsMinimum Wage Act compliance for security workforceESI and bonus calculations for blue-collar workersAdvanced Technical SkillsReconciliation techniques between payroll and financeData privacy and security in payroll managementAudit trail maintenanceAdvanced reporting and MIS generationGoogle Sheets: Comfortable with data entry, reports, and HR tracking
Problem-Solving ScenariosHandling salary discrepanciesManaging cross-location payroll complexitiesResolving tax optimization challenges Addressing workforce compensation inequitiesRecommended Assessment Methods:Case study presentationLive Excel calculation testSoftware simulationStatutory compliance scenario analysis Behavioral Competencies:Strong interpersonal and communication skills to handle challenging conversations with employees A calm, composed, and empathetic approach when addressing grievances from irritated or dissatisfied employees Confidence and assertiveness to handle discussions with auditors and client representatives Problem-solving skills with a solution-oriented mindset Employee Engagement: Assist in creating a positive work environment Legal and Compliance Knowledge:In-depth understanding of Indian labor laws and statutory requirements applicable topayroll and employee benefits Ability to interpret and implement client-specific compliance mandates effectively

Key Attributes for Success: