Job Profile:Handling queries on phone ,mail and other forms of official communicationManaging Customer Retention Handling escalation of high ticket size customer Increasing customer satisfaction through proactive and actionable resolutions to questions, concerns or challenges Ensuring management and resolution of all customer enquiries within agreed timescales Analysis of statistics and compilation of Monthly/Quarterly reports/MIS Skill Set and Qualifications: Excellent Verbal & Written communication and analytical skills Ability to articulate and present to cross-functional teams, stakeholders, and executivesShould have eye for detail and work under tight timelines Agility and patience to multitaskPrior experience in handling customer queries on multiple support channels - telephone, chat, and emailExcellent customer service skills, including maintaining focus on customer issuesDecision Making & Conflict SkillsComputer literacy

Roles and ResponsibilitiesCoordinate in releasing the offer letter of the candidates.Manage employee data and records using MS Excel.Assist in recruitment process by coordinating interviews and scheduling candidates.Maintain accurate attendance records and perform leave management tasks.Perform general HR coordination activities such as onboarding new hires.

Role & responsibilities Key Responsibilities: Legal & Regulatory Compliance:Ensure adherence to housing finance laws, RBI/NHB regulations, and other applicable legal frameworks. Monitor legal and regulatory changes and implement necessary policies. Contract Management & Documentation:Draft, review, and negotiate loan agreements, vendor contracts, and customer documentation. Ensure legally sound documentation for loan disbursement and recovery. Litigation & Dispute Resolution:Handle legal disputes, loan recovery cases, and arbitration proceedings. Collaborate with external legal counsels for effective litigation management. Risk & Governance:Identify and mitigate legal risks related to loan defaults, mortgage laws, and corporate governance. Conduct internal audits to ensure compliance with legal policies. Employment & Corporate Legal Support:Manage legal aspects of HR policies, employee contracts, and labor law compliance. Ensure ethical business practices and corporate governance standards.

Role & responsibilities Develop and customize applications using the Frappe framework and ERPNext.Assist in system implementations and integrationsCollaborate with cross-functional teams to gather requirements and translate them into technical specifications.Design, implement, and maintain database structures and API integrations.Troubleshoot and resolve issues related to Frappe applications.Participate in code reviews and ensure adherence to best practices in software development.Stay updated with the latest features and updates in the Frappe ecosystem

Job Profile:Handling queries on phone ,mail and other forms of official communicationManaging Customer Retention Handling escalation of high ticket size customer Increasing customer satisfaction through proactive and actionable resolutions to questions, concerns or challenges Ensuring management and resolution of all customer enquiries within agreed timescales Analysis of statistics and compilation of Monthly/Quarterly reports/MIS Skill Set and Qualifications: Excellent Verbal & Written communication and analytical skills Ability to articulate and present to cross-functional teams, stakeholders, and executivesShould have eye for detail and work under tight timelines Agility and patience to multitaskPrior experience in handling customer queries on multiple support channels - telephone, chat, and emailExcellent customer service skills, including maintaining focus on customer issuesDecision Making & Conflict SkillsComputer literacy