Branch Manager

Role & responsibilities

• Responsible for overall branch operations and administration.
  
• Achieve disbursement targets and business growth for the assigned branch.
  
• Drive

  HL (Home Loan)

  and

  LAP (Loan Against Property)

  sales and business development activities.
• Generate leads through various channels and ensure conversion of prospects.
  
• Ensure compliance with company policies, regulatory guidelines, and audit requirements.
  
• Manage and mentor the branch team, including sales, credit, operations, and collections staff.
  
• Build and maintain relationships with customers, channel partners, builders, DSA/Connectors, and local stakeholders.
  
• Monitor portfolio quality, ensure timely collections, and manage delinquencies.
  
• Handle customer grievances and provide prompt resolutions.
  
• Ensure accurate documentation and timely processing of files and disbursements.
  
• Coordinate with credit and risk teams for approvals and policy clarifications.
  
• Prepare and share MIS reports on branch performance with senior management.
  
• Ensure brand visibility and drive local marketing, sales campaigns, and promotional activities.