HR Analyst(Employee Shared Services)

Role Overview: You will be responsible for effectively addressing and resolving inquiries related to Performance Management, Succession Management, and Talent Development received from internal customers. Your main tasks will include managing HR-related tickets, collaborating with HR partners, generating reports, ensuring compliance with HR processes, policies, and system utilization. Key Responsibilities: - Manage HR Tickets: Oversee the handling of HR-related tickets, ensuring timely resolution and appropriate communication with stakeholders. - Collaborate with HR Partners: Work closely with internal stakeholders and other HR partners to gather relevant information and obtain necessary approvals for ticket resolution. - Reporting: Generate standard and custom reports based on business requirements, ensuring accuracy and timeliness. - Ensure Compliance: Adhere to HR processes, policies, and compliance standards while resolving inquiries and processing requests. - System Utilization: Utilize existing HR applications to review and manage information and perform tasks effectively. Qualifications Required: - Experience: Prior HR experience is preferred. - Communication Skills: Strong written and verbal communication skills to interact with stakeholders and resolve inquiries effectively. - Shift Timing: Willingness to work in U.S. shift timings. - Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint). - Preferred Knowledge: Knowledge of Performance Management processes will be an additional advantage. Please note that UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.,