Housekeeping Supervisor/Housekeeping Associate/Housekeeping Desk Atten

Housekeeping Assistant:

1. Room Cleaning

   :
• Perform daily cleaning and maintenance of guest rooms, including dusting, vacuuming, and sanitizing bathrooms.
• Change bed linens, towels, and replenish guest supplies as needed.

2. Public Area Maintenance

   :
• Ensure cleanliness and organization of public areas, including lobbies, hallways, and restrooms.
• Report any maintenance issues or safety hazards to the supervisor.

3. Inventory Management

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• Assist in maintaining inventory of cleaning supplies and linen, notifying supervisors when stock levels are low.

4. Guest Interaction

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• Respond to guest requests and inquiries promptly and courteously.
• Provide information about hotel services and amenities.

Housekeeping Supervisor:

1. Team Management

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• Supervise and coordinate the activities of housekeeping staff, ensuring adherence to cleaning standards and procedures.
• Train and mentor new housekeeping staff on proper cleaning techniques and safety protocols.

2. Quality Control

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• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and compliance with hotel standards.
• Address any issues or deficiencies promptly and provide feedback to staff.

3. Scheduling and Coordination

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• Assist in creating work schedules for housekeeping staff based on occupancy levels and departmental needs.
• Coordinate with other departments, such as Front Office and Maintenance, to ensure smooth operations.

4. Reporting

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• Maintain accurate records of housekeeping activities, including room status and inventory levels.
• Prepare reports for management on departmental performance and staff productivity.

Housekeeping Desk Attendant:

1. Front Desk Operations

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• Manage the housekeeping desk, serving as the point of contact for guests and staff regarding housekeeping inquiries.
• Maintain communication with housekeeping staff to ensure timely room cleaning and maintenance.

2. Guest Requests

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• Handle guest requests for additional amenities, cleaning services, or special arrangements.
• Ensure that all guest requests are logged and followed up on promptly.

3. Coordination with Other Departments

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• Liaise with the Front Office to communicate room status and special guest needs.
• Work closely with the Maintenance department to report and track repairs needed in guest rooms and public areas.

4. Administrative Duties

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• Maintain accurate records of housekeeping activities, including room assignments and staff schedules.
• Assist in preparing reports for management on housekeeping operations.

Qualifications:

• Education

  : High school diploma or equivalent; additional training in hospitality or housekeeping is a plus.

• Experience

  : Previous experience in housekeeping or a related role is preferred, with supervisory experience for the Supervisor position.

• Skills

  :
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Attitude:

• Customer-focused with a commitment to providing exceptional service.
• Proactive and self-motivated with a positive attitude.
• Ability to handle multiple tasks and work in a fast-paced environment.

  Role & responsibilities

Preferred candidate profile