Housekeeping Supervisor

Description of Duties:

1. Supervision and Leadership

· Directly supervise housekeeping staff, providing guidance and support

· Conduct regular meetings and training sessions to ensure staff awareness of cleanliness standards and procedures.

· Define SOPs for Housekeeping department and related processes

· Conduct a morning briefing with housekeeping staff to discuss the day's priorities, room assignments, and any special instructions, also resolve any challenges or any area of concern.

· Conduct an end-of-day briefing with housekeeping staff to review the day's achievements, address any challenges, and prepare for the next day.

· Review occupancy rates, guest arrivals, and special requests.

2. Room Inspection and Quality Control

· Inspect guest rooms and public areas to ensure they meet established cleanliness and maintenance standards.

· Inspect and ensure the cleanliness of common areas, such as lobbies, hallways, and public restrooms.

· Audit staff room and ensure upkeep of staff room is maintained by staffs to meet cleanliness and maintenance standards.

· Address any deficiencies or issues promptly and communicate with staff to maintain consistent quality.

· Immediately escalate and get end to end coordinated for end to end maintenance related issues.

3. Scheduling and staff allocation

· Develop and manage housekeeping schedules to ensure adequate coverage.

· Allocate staff effectively based on room occupancy and other factors.

· Ensure a balanced workload among team members.

· Ensure proper shift allocation and leave management of the team.

· Resolve queries of team members to ensure high working morale of team members

4. Inventory Management

· Manage, maintain, monitor and check housekeeping supplies and equipment to ensure an adequate inventory.

· Coordinate with the procurement team to ensure timely replenishment of cleaning supplies.

· Place orders for cleaning supplies or amenities as needed.

· Check and verify items received from suppliers and get the same stored in the stores.

5. Guest Interaction

· Respond to any guest requests & inquiries or concerns related to housekeeping

· Ensure that guest preferences and special requests are communicated to the housekeeping team.

· Collaborate with the front desk and other departments to ensure seamless guest experiences and to ensure smooth check-in and check-out processes.

6. Reporting and Documentation

· Maintain accurate records of room status, housekeeping activities, and staff performance.

· Prepare regular reports for management on housekeeping metrics and performance.

· Prepare monthly consumption & stock movement reports with opening, closing and grant report for housekeeping related items

7. Budget monitoring

· Review daily expenses and ensure they align with the budget.

· Identify cost-saving opportunities without compromising service quality.

· Ensure cost controls and share regular MIS.

8. Exigencies and Problem resolution

· Develop and implement emergency response protocols to handle unforeseen events.

· Coordinate with relevant departments to ensure a quick and effective response to emergencies.

· Address and resolve any housekeeping issues promptly.

· Implement corrective actions to prevent reoccurrence.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Leave encashment

Work Location: In person