Housekeeping Supervisor

Job Summary:

The Housekeeping Supervisor oversees the housekeeping staff to ensure cleanliness, orderliness, and overall maintenance of rooms, public areas, and facilities. This role ensures all housekeeping duties are performed efficiently and according to company standards, while supervising staff and handling administrative tasks.

Key Responsibilities:

• Supervise and coordinate daily housekeeping operations.
• Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness standards are met.
• Assign duties and schedules to housekeeping staff and monitor work progress.
• Train new housekeeping employees and provide ongoing coaching.
• Maintain inventory of cleaning supplies, linen, and equipment; place orders as necessary.
• Ensure adherence to health, safety, and hygiene standards.
• Handle guest complaints or special requests professionally and promptly.
• Report maintenance issues to the relevant department for resolution.
• Ensure proper use and maintenance of housekeeping equipment.
• Prepare daily reports on room status, inspection results, and staff performance.
• Assist in preparing staff rosters and attendance records.
• Promote teamwork and a positive work environment.

Requirements:

• High school diploma or equivalent; diploma or certification in Hospitality Management is a plus.
• Proven experience (2+ years) in housekeeping, with at least 1 year in a supervisory role.
• Knowledge of housekeeping procedures, cleaning products, and health & safety regulations.
• Strong leadership, communication, and organizational skills.
• Ability to multitask and manage time efficiently.
• Flexible to work shifts, including weekends and holidays.
• Physically fit to perform manual tasks and long periods of standing or walking.

Preferred Skills:

• Familiarity with housekeeping management software.
• Multilingual ability is an asset, especially in guest-facing roles.
• Customer service orientation.