Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Food and Beverage Assistant at Grand Mercure Agra. The Food and Beverage Assistant will be responsible for day-to-day tasks including food preparation, food service, and ensuring a high level of customer service. Additionally, the assistant will help maintain a clean and organized work environment, and assist with inventory management and restocking as needed. The role requires effective communication with team members and guests to ensure smooth operations and high-quality service. Qualifications Skills in Food Preparation and Food Service Customer Service and Communication skills Experience in the Food & Beverage industry Ability to maintain cleanliness and organization in the workplace Strong attention to detail and ability to follow instructions Ability to work flexible hours, including weekends and holidays Relevant certifications or training in food safety and handling are a plus
Job Summary: The Food & Beverage Associate is responsible for providing an exceptional dining experience by delivering professional, efficient, and friendly service to guests. The role involves taking orders, serving food and beverages, and maintaining cleanliness and orderliness in the dining area. --- Key Responsibilities: Guest Service & Operations: Greet guests warmly and ensure excellent customer service at all times. Present menus, make recommendations, and answer questions about menu items. Take accurate food and beverage orders and relay them to kitchen staff. Serve food and beverages promptly and professionally. Check guest satisfaction and resolve complaints or escalate to supervisors as needed. Clear tables, reset, and maintain cleanliness of the dining area. Setup & Maintenance: Set up restaurant/dining area before service (tableware, linens, condiments). Ensure mise-en-place is ready before each shift. Maintain cleanliness and hygiene in the work area as per FSSAI standards. Report any maintenance issues or hazards to the supervisor. Billing & Cash Handling: Present bills and collect payments (if required). Operate POS system (if trained or assigned). Handle cash/card transactions with accuracy and honesty. Teamwork & Coordination: Work closely with kitchen and other service staff for smooth operation. Attend daily briefings and training sessions. Follow shift duties and assigned responsibilities. --- Qualifications & Requirements: Minimum 10th / 12th pass or relevant diploma (hotel management preferred). 0–2 years of experience in F&B service or hospitality (freshers can apply). Good communication and interpersonal skills. Basic understanding of hygiene, food safety, and customer service. Willing to work in shifts, weekends, and holidays. --- Skills Required: Customer-oriented attitude Teamwork and multitasking ability Attention to detail Time management Basic POS system knowledge (preferred) --- Working Conditions: Standing for long hours Fast-paced environment May involve lifting trays or items up to 15 kg
Job Summary: The AC Technician is responsible for the installation, maintenance, and repair of air conditioning systems in commercial or residential settings. This includes diagnosing issues, performing routine servicing, ensuring system efficiency, and maintaining safety standards. --- Key Responsibilities: Install, maintain, and repair air conditioning systems (split, window, central, VRV/VRF, etc.). Diagnose electrical and mechanical faults for HVAC systems. Clean, adjust, and repair systems, and perform warranty services. Perform emergency repairs promptly and efficiently. Keep daily logs and records of maintenance functions. Comply with service standards, work instructions, and customers' requirements. Inspect and ensure the proper functioning of equipment and controls. Monitor the inventory of tools and spare parts. Recommend improvements to ensure optimal system performance. Maintain cleanliness and safety in the workspace. --- Qualifications and Skills: ITI/Diploma in Air Conditioning or Refrigeration. Minimum 1–3 years of experience in AC system installation and repair. Knowledge of various AC systems and components. Ability to read and interpret technical manuals and wiring diagrams. Strong troubleshooting and problem-solving skills. Good communication and interpersonal skills. Willingness to work in shifts and on-call duties. --- Physical Requirements: Ability to lift heavy equipment and work in cramped or elevated spaces. Comfortable working in both indoor and outdoor environments. --- Preferred Experience: Experience in hotel, hospital, mall, or commercial buildings. Certification in HVAC/R systems (preferred but not mandatory).
Roles & Responsibilities: 1. Guest Service Greet guests warmly and ensure a pleasant dining experience. Present menus, make recommendations, and answer questions regarding food and beverages. Take food and beverage orders accurately and serve promptly. Attend to special requests or dietary restrictions professionally. 2. Order Handling & Serving Relay orders to kitchen staff and ensure timely service. Serve food and beverages according to standards. Clear tables after meals and reset for the next guests. 3. Cleanliness & Hygiene Maintain cleanliness of dining area, service stations, and equipment. Ensure compliance with food safety and hygiene standards (FSSAI guidelines in India). Follow proper hand hygiene and PPE protocols. 4. Coordination & Teamwork Work closely with kitchen, housekeeping, and other departments to ensure smooth service. Assist in setup and breakdown of events or buffets when required. Cooperate with other team members to ensure guest satisfaction. 5. Cash Handling & Billing (if applicable) Handle billing and payments accurately (POS systems). Process guest feedback and escalate issues to the supervisor when needed. 6. Stock & Inventory Support Monitor and report low stock levels of cutlery, glassware, napkins, etc. Help with inventory and restocking during low hours. 7. Upselling & Promotions Promote ongoing offers, combos, or new dishes to guests. Suggest premium dishes or beverages as per guest preferences. --- Skills Required: Good communication and interpersonal skills Basic knowledge of food and beverage items Guest-first attitude Ability to multitask and handle pressure Knowledge of hygiene and safety protocols
As a Hostess Server at Grand Mercure Agra, you will be responsible for providing exceptional customer service in a dynamic dining environment. Your primary duties will include greeting and seating guests, taking orders accurately, serving food and beverages promptly, and ensuring that guests have a memorable dining experience. To excel in this role, you should possess excellent communication and customer service skills, along with the ability to work effectively as part of a team. The ideal candidate will thrive in a fast-paced setting and demonstrate strong interpersonal skills and multitasking abilities. A high school diploma or equivalent would be advantageous for this position. If you are passionate about delivering top-notch service and creating a welcoming atmosphere for guests, we invite you to join our team at Grand Mercure Agra and contribute to providing exceptional hospitality experiences.,
Here are the typical job responsibilities of a Bartender at Grand Mercure (an Accor hotel brand), derived from published job‐descriptions plus standard industry expectations. If you want, I can tailor it to a specific Grand Mercure hotel Agra Setting up the Bar / Mise‑en‑Place Ensure the bar is properly stocked before service: glasses, spirits, mixers, ice, garnishes. (Accor) Set up equipment (shakers, blenders, glassware) and maintain them. (Accor) Guest Interaction and Service Greet guests warmly and provide personalized service; remember guest preferences when possible. (Accor) Take beverage (and snack, if applicable) orders accurately and promptly. (Accor) Serve drinks and hot/cold snacks in an appropriate timeframe. Ensure correct temperature, presentation. (Accor) Drink/Beverage Preparation Mix, garnish, and present drinks according to standard recipes. (Accor) Create new cocktails or specials, upsell beverage offers. (Accor) Hygiene, Cleanliness, and Safety Maintain HACCP / food safety / hygiene standards in the bar area. (Accor) Clean and maintain bar equipment; keep bar counters, glasses, etc., clean. (Accor) Stock & Inventory Management Manage daily beverage inventory; record opening & closing stock; order supplies as per par stock. (Accor) Prepare garnishes; ensure all necessary supplies available. (Accor) Billing, Cash & Payment Process Ensure accurate billing; handle payments, ensuring correctness. (Accor) Complaints / Guest Feedback Receive guest complaints or feedback related to drinks/services, resolve or escalate to management. (Accor) Teamwork and Coordination Coordinate with other hotel departments (e.g. service staff, kitchen, management) for smooth operation. (GrabJobs) Attend briefings, meetings, trainings as required. (Accor) Appearance, Personal Conduct, Uniform Arrive on time, wear complete & clean uniform. Maintain personal hygiene and appearance. (Accor) Follow hotel policies, emergency/safety protocols. (Accor) Cost Control and Quality Standards Practice portion control, minimize wastage. (Accor) Ensure consistent drink quality, following hotel’s standard beverage manual or recipes. (Accor)
Job Summary: The Housekeeping Supervisor oversees the housekeeping staff to ensure cleanliness, orderliness, and overall maintenance of rooms, public areas, and facilities. This role ensures all housekeeping duties are performed efficiently and according to company standards, while supervising staff and handling administrative tasks. Key Responsibilities: Supervise and coordinate daily housekeeping operations. Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness standards are met. Assign duties and schedules to housekeeping staff and monitor work progress. Train new housekeeping employees and provide ongoing coaching. Maintain inventory of cleaning supplies, linen, and equipment; place orders as necessary. Ensure adherence to health, safety, and hygiene standards. Handle guest complaints or special requests professionally and promptly. Report maintenance issues to the relevant department for resolution. Ensure proper use and maintenance of housekeeping equipment. Prepare daily reports on room status, inspection results, and staff performance. Assist in preparing staff rosters and attendance records. Promote teamwork and a positive work environment. Requirements: High school diploma or equivalent; diploma or certification in Hospitality Management is a plus. Proven experience (2+ years) in housekeeping, with at least 1 year in a supervisory role. Knowledge of housekeeping procedures, cleaning products, and health & safety regulations. Strong leadership, communication, and organizational skills. Ability to multitask and manage time efficiently. Flexible to work shifts, including weekends and holidays. Physically fit to perform manual tasks and long periods of standing or walking. Preferred Skills: Familiarity with housekeeping management software. Multilingual ability is an asset, especially in guest-facing roles. Customer service orientation.
Role Description This is a full-time on-site role located in Agra for a Housekeeping Associate at Grand Mercure Agra. The Housekeeping Associate will be responsible for ensuring cleanliness and maintaining high standards of hygiene in guest rooms and public areas. Daily tasks include vacuuming, dusting, mopping floors, sanitizing toilets, and replenishing amenities. The Housekeeping Associate will also handle laundry services, report any maintenance issues, and provide excellent customer service to guests by addressing their needs and requests promptly. Qualifications Skills in Laundry and Organization Strong Communication and Customer Service skills Experience in Training housekeepers or a similar role is a plus Attention to detail and ability to maintain high cleanliness standards Ability to work as part of a team and independently
Job Summary: The Executive Sous Chef assists the Executive Chef in overseeing the entire culinary operations, ensuring consistent food quality, menu innovation, hygiene, and cost control. The role requires strong leadership to manage kitchen staff, maintain operational excellence, and deliver exceptional guest satisfaction in line with brand standards. Key Responsibilities: Assist the Executive Chef in planning, directing, and managing all kitchen operations. Supervise and coordinate activities of all kitchen sections, ensuring smooth daily operations. Develop and standardize recipes, portion sizes, and menu presentations. Maintain high standards of food quality, taste, and presentation across all outlets. Oversee food costing, inventory control, and wastage reduction initiatives. Ensure compliance with hygiene, sanitation, and safety standards (HACCP). Support in menu planning, food promotions, and seasonal offerings. Train, mentor, and develop junior culinary team members. Coordinate with the F&B and service teams to ensure guest satisfaction and smooth operations. Take charge in the absence of the Executive Chef, ensuring business continuity. Requirements & Qualifications: Diploma/Degree in Hotel Management or Culinary Arts. Minimum 8–10 years of experience in a 4*/5* hotel or fine-dining environment. Strong leadership, communication, and organizational skills. Expertise in multiple cuisines with emphasis on [insert relevant cuisines: Continental, Indian, Asian, etc.]. Proven ability to manage food costs and inventory effectively. HACCP or food safety certification preferred. Key Competencies: Creativity and passion for culinary excellence. Team leadership and people development. Attention to detail and quality focus. Time management and problem-solving skills. Flexibility and adaptability to dynamic operations.