Housekeeping Manager

Fairmont Hotels Resorts

2 - 4 years

4 - 8 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

housekeeping resource utilization staffing customer satisfaction guest service hotel management inspection business planning budgeting operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and hence take corrective action.
Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service.
To direct and control the Housekeeping operations and staff of the Housekeeping department.
Maintain appropriate staffing levels in order to consistently provide excellent guest service.
Provide effective support to the team to enable them to provide a range of effective and efficient services.
Ensure that the team has been trained for all safety provisions.
Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Assist the Executive Housekeeper to formulate yearly business plan and budget.
Ensure to maintain department budget within established guidelines and explain monthly variances.
Identify optimal, cost effective use of the resources and educate the team on the same.
Inspect all renovation projects and ensure rooms are defect free prior to release.
Ensure to inspect the rooms on a regular basis.
Coordinate operations with Department coordinators, supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
Coordinate the making of new uniforms and also maintain the records of condemn linen and uniforms.
Ensure that all records regarding uniforms are maintained.
Interact with guests and personnel of the hotel in an efficient and friendly manner.

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