Housekeeping Guest Service Associate

Key Responsibilities

• Clean and service guest rooms, bathrooms, and public areas as per Holiday Inn Express brand standards.
• Ensure guest rooms are maintained with high standards of cleanliness, hygiene, and safety.
• Change bed linens, make beds, and replace used towels and amenities.
• Replenish guest supplies such as toiletries, linen, tea/coffee amenities, and minibar items (if applicable).
• Follow daily room assignment sheets and complete tasks within allocated time.
• Report maintece issues, damaged items, or safety hazards to the supervisor immediately.
• Handle guest requests promptly, courteously, and professionally.
• Maintain housekeeping equipment, trolleys, and supplies in clean and working condition.
• Follow hotel SOPs, safety guidelines, and chemical handling procedures.
• Adhere to grooming, hygiene, and attendance standards of Holiday Inn Express.
• Support team members and assist in deep cleaning or special projects when required.
• Ensure lost and found items are handled as per hotel policy.

Skills Competencies

• Basic knowledge of housekeeping operations and cleaning procedures
• Good communication and interpersonal skills
• Guest-focused attitude with attention to detail
• Ability to work efficiently under pressure
• Team player with a positive and professional approach

Key Performance Expectations

• Consistent delivery of Holiday Inn Express cleanliness and service standards
• High level of guest satisfaction
• Compliance with brand, safety, and hygiene policies