Housekeeping Desk Attendant

The Desk Control Attendant is responsible for overseeing the daily operations of a desk control unit. This individual is tasked with ensuring that all staff members are providing quality customer service to all clients. They must also be able to multitask and handle multiple requests at once.

The Desk Control Attendant is responsible for managing the schedule of all staff members, ensuring that there is proper coverage for all shifts. They must also be able to train new employees, as well as provide ongoing training to existing staff members.

In addition to managing staff, the Desk Control Supervisor/Attendant is responsible for monitoring the desk control system, ensuring that all equipment is functioning properly. They must also be able to troubleshoot any issues that arise, and coordinate with IT staff as needed.

The Desk Control Attendant must be able to communicate effectively with clients, staff members, and management. They must be able to handle complaints and resolve conflicts in a professional manner.

Overall, the Desk Control Attendant plays a vital role in ensuring the smooth operation of a desk control unit. This individual must be organized, detail-oriented, and able to work well under pressure.

The housekeeping control desk is the main communication Centre of the housekeeping department. You are responsible for all information sent out and received from the control desk. You should have good telephone etiquette. Keep the notice board up to date with the relevant information.

As a desk control assistant, you should maintain complete and up-to-date information on every departmental section that comes under housekeeping. Experience as Housekeeping Desk Coordinator or Housekeeping Order Taker.

DUTIES AND RESPONSIBILITIES:

• Good knowledge of handling guest requests.
• Good knowledge of Housekeeping operations.
• Responsible for Departmental keys and guest room master cards.
• Responsible for all calls coming to the Desk and to convey the right message to the right person.
• Maintaining records related to day-to-day operations of Housekeeping.
• Follow up with concerned departments in case of guest requests/ complaints.
• Updating the Housekeeping data board with information like VIP in-house, Today’s occupancy Percentage, arrivals, departures, to-do list, rooms for super cleaning, etc.
• Good understanding of property management software ( Eg: Opera, Protel, Fidelio, etc. )
• Allocate work for each staff according to the point system/workload for the day.
• Should have good telephone etiquette.
• Make the relevant room status changes on the software as per the instructions given by floor supervisors.
• Prepare the room discrepancy list for the Front office.
• Prepare the VIP amenities list.
• Prepare the Min BAR consumption list.
• Post mini bar and laundry charges to the respective guest folios.
• Prepare monthly sales reports for Minibar, Laundry, dry cleaning, and any other miscellaneous sales.
• Prepare the missing/broken item register.
• Handle the lost and found procedures and all inquiries.
• Maintaining the “I need it now” cupboard.
• Changing the room status from Vacant dirty to vacant clean and changing the room status as per requirement.
• Coordinate with the Engineering / Maintenance department for room maintenance issues.
• Coordinate with the Front office department.
• Should have complete information related to all the rooms in the hotel.
• Should have information of every staff, And where they are allotted for the work. E.g. Staff allocated for Floor 1, public area, poolside, SPA, etc.
• Give proper handover to the next shift and mention all responsibilities in detail to the next shift staff before leaving.
• Assist Housekeeper and Asst. housekeeper for preparing the monthly report and budgets.

PREREQUISITES:

Excellent communication skills with Strong interpersonal and problem-solving abilities. Highly responsible & reliable and also ability to work cohesively with colleagues.

EDUCATION:

Education High school or equivalent education is required. Bachelor’s Degree preferred.

EXPERIENCE:

Experience Two to three years of experience managing entry-level employees. Minimum two years of housekeeping supervisory experience in the hotel industry.

JOB TITLE: Control

Desk Attendent

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹15,000.00 per month

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person