Job description Required Position: FRONT OFFICE ASSISTANT Department : Front Office Qualification : B.H.M/Diploma Or Any Degree Experience: 1-2 years Skills: Good Communication & Collaboration Only From Hotel/Resort Industry experience candidates Job Description 01. Welcome and Register the guests according to the procedure. 02. Assign room and accommodate special request whenever possible. 03. Assist in pre registration and blocking of reservation when necessary. 04.Promptly notify housekeeping of all the late check out, early check in and special requests. 05. File and post all charges to guests. 06. Follow the message handling procedures. 07. Get information about the daily activities and meetings taking place in the hotel. 08. Give suggestions and comments to superior. 09. Follow Hygiene regulation and policy of the hotel. 10. Verify if all expenses have been charged on the bills of the guest and their amount. 11. Prepare all the necessary forms required to carry out the daily operations. 12. Follow all the messages contained in the logbook. 13. Amusement park Entry coordination. 14. Perform other duties as maybe assigned. Job Type: Full-time Pay: ₹200,000.00 - ₹300,000.00 per year Benefits: Provident Fund Work Location: In person
Operations · Assisting Executive – F&F/ Restaurant Manager for all the day to day operations in the F& B service · Responsible for all the operations will be happening with all procedures and standards their outlets · Oversee all the operations in the specified outlet · Handling the guest without any complaints · Assist and support the f&b service for service excellence · Resolve guest and staffs concerns quickly and efficiently Supervising · Supervise the operations and team members trough out the service · Guide the staff members for proper service and standards · Responsible for daily reports to Sr. captains · Responsible for the operations in the allotted outlets Hygiene and safety · Should have proper grooming and responsible for check the daily grooming of staff members · Responsible for safety and hygiene part of staff members · Should have awareness about hygiene in food service and importance of personal grooming also Job knowledge · Should have good and depth knowledge about food and presentation about food · Should have wide knowledge about wine and other liquors · Responsible for giving menu briefing and training the standards of service to staff members · Should have experience in operating sales like WINHMS etc General · Responsible for overall sanitation , cleanliness and appearance of allotted f&b outlet · Responsible for provide excellent guest service and all the guest concerns to met · Must be familiar with current and upcoming details about the property · Should have good communication skills and use only professional languages · Motivating the team members and taking daily briefing to team members · Co ordinate well with all other departments especially f&b production · Assist Sr. captains/outlet manger for scheduling duty of team members and preparing weekly off · Assist Sr. captain/ outlet manger for training of team members and monthly reports · Responsible for monthly inventory and breakages · Responsible for ensuring sufficient operating supplies like beverages and equipments like cutleries, crockery etc and transpiration if needed · Must be work under pressure and long time · Maintain the records of staff periodicals and operating costs · Handling the guest complaints · Effectively identify the problems in department and resolve the same Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹400,000.00 per year Benefits: Food provided Health insurance Provident Fund Work Location: In person
Job Description of Reservation-Associate 1. Processes reservations by mail, telephone or central reservation systems referral. 2. Processes reservations for the sales office, other hotel departments, and travel agents. 3. Knows the type of rooms available as well as their location and layout. 4. Knows the selling status, rates, and benefits of all packages plans. 5. Knows the credit policy of the hotel and how to code each reservation. 6. Creates and maintains reservation records by date of arrival and alphabetical listing. 7. Determines room rates based on the selling tactics of the hotel. 8. Prepares letters of confirmation & send mails. 9. Communicates reservation information to the front desk. 10. Processes cancellations and modifications and promptly relays this information to the front desk. 11. Understands the hotel's policy on guaranteed reservations and no-shows. 12. Processes advance deposits on reservations. 13. Tracks future room availabilities on the basis of reservations. 14. Helps develop room revenue and occupancy forecasts. 15. Prepares expected arrival list for front office use. 16. Assists in preregistration activities when appropriate. 17. Monitors advances deposit requirements. 18. Handles daily correspondence. Responds to inquiries and makes reservations as needed. 19. Makes sure that files are kept up to date. 20. Maintains a clean and neat appearance and work area at all times. 21. Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees. 22. Making arrangements for clients travel programs – Airport Pickup & Drop. 23. Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. 24. To be aware of all front office procedures and assist with reception duties when required. 25. Willing to undertake any reasonable request made by management in any other areas of the house. 26. Open and close the availability as and when required of hotel in all the OTA, Channel Manager, All channels and on the hotel website. 27. To be aware of all OTA functions & Channel Manager Functions. 28. Assist reception as & when required. Job Type: Full-time Pay: ₹200,000.00 - ₹300,000.00 per year Benefits: Food provided Health insurance Provident Fund Work Location: In person