Housekeeping Desk Attendant

JOB TITLE: Desk Attendant

REPORTS TO: Executive Housekeeper

The housekeeping control desk is the main communication Centre of the housekeeping department. He/She is responsible for all information sent out and received from the control desk. He should have good telephone etiquettes. Keep the notice board up to date with the relevant information.

As a desk control assistant, he should maintain complete and up to date information of every departmental section that comes under housekeeping. Experience as Housekeeping Desk Coordinator or Housekeeping Order Taker.

DUTIES AND RESPONSIBILITIES:

· Good knowledge in handling guest requests.

· Good knowledge in handling guest requests.

· Responsible for Departmental keys and guest room master cards.

· Responsible for all calls coming to the Desk and to convey the right message to the right person.

· Maintaining records related to day to day operations of Housekeeping.

· Follow up with concerned departments in case of guest requests/ complaints.

· Updating the Housekeeping data board with information like VIP inhouse, Today's occupancy percentage, arrivals, departures, to do list, rooms for super cleaning etc.

· Should have good telephone etiquette.

· Make the relevant room status changes on the software as per the instruction given by floor supervisors.

· Prepare the Mini BAR consumption list.

· Post mini bar and laundry charges to the respective guest folios.

· Prepare monthly sales reports for Minibar, Laundry, Room Decoration and any other miscellaneous sales.

· Prepare the missing / broken item register.

· Handle the lost and found procedures and all enquiry.

· Changing the room status from Vacant dirty to vacant clean and changing the room status as per requirement.

· Coordinate with the Engineering / Maintenance department for room maintenance issues.

· Coordinate with the Front Office Department.

· Should have complete information related to all the rooms in the hotel.

· Should have information of every staff, And where they are allotted for the work. E.g. Staff allocated for Floor 1, public area, poolside, SPA etc.

· Give proper handover to the next shift and mention all responsibilities in detail to the next shift staff before leaving.

· Assist Housekeeper and Asst. housekeeper for preparing the monthly report and budgets.

PREREQUISITES:

Excellent communication skills with Strong interpersonal and problem solving abilities. Highly responsible & reliable and also ability to work cohesively with fellow colleagues.

EDUCATION:

Any Bachelor’s Degree preferred.

EXPERIENCE:

Minimum two years as Desk Attendant

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person