Housekeeping Desk Attendant

About Gokulam Grand, Trivandrum:

Gokulam Grand Trivandrum is a premium business class hotel offering world-class hospitality, modern amenities, and an exceptional guest experience in the heart of Kerala’s capital. We are committed to delivering comfort, convenience, and a seamless stay for our guests. Join our team to be a part of a culture that values professionalism, teamwork, and guest satisfaction.

Job Summary:

As a Housekeeping Desk Attendant, you will serve as the central point of communication for the housekeeping department. You will be responsible for coordinating daily housekeeping operations, maintaining records, attending guest requests, and ensuring effective communication between housekeeping staff and other hotel departments.

Key Responsibilities:

• Receive, log, and respond to housekeeping-related guest requests and complaints promptly.
• Coordinate with room attendants and supervisors to ensure timely cleaning and servicing of rooms.
• Maintain accurate records of room status, occupancy, and daily housekeeping assignments.
• Handle internal communication via telephone, messaging systems, or radio with various hotel departments.
• Update the status of rooms in the Property Management System (PMS) as and when required.
• Prepare and distribute daily work schedules and reports to the housekeeping team.
• Monitor the inventory of housekeeping supplies and linens and inform the supervisor of any shortages.
• Follow up on maintenance requests and coordinate with the engineering department when needed.
• Ensure guest preferences and special requests are noted and communicated effectively.
• Maintain confidentiality of guest information and hotel data at all times.
• Uphold hotel standards and comply with hygiene, safety, and cleanliness protocols.

Qualifications and Skills:

• High school diploma or equivalent; diploma in hospitality management preferred.
• 1–3 years of experience in housekeeping or front office operations in a hotel environment.
• Familiarity with hotel PMS - IDS
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Customer service-oriented with a positive attitude.
• Ability to work flexible hours, including weekends and holidays.

Job Types: Full-time, Permanent

Pay: ₹180,000.00 - ₹204,000.00 per year

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person