Housekeeping Desk Attendant

Position : Housekeeping Desk Attendant/Coordinator

Reporting : Executive Housekeeper

Education : High school diploma or equivalent required; associate or bachelor’s degree in

hospitality management preferred.

Experience : 02 to 04 years of relevant experience in reputed hotel/resorts

POSITION SUMMARY:

The Desk Attendant in the Housekeeping Department plays a pivotal role in ensuring exceptional guest satisfaction by coordinating and facilitating housekeeping operations. This position requires impeccable organizational skills, attention to detail, and a commitment to maintaining the highest standards of cleanliness and service that align with the established standards of the resort.

DUTIES AND RESPONSIBILITIES:

• Promptly and courteously handle guest requests for housekeeping services, ensuring timely fulfillment.
• Address and resolve guest complaints related to housekeeping services efficiently and effectively.
• Serve as a liaison between guests and housekeeping staff to ensure clear and efficient communication.
• Responsible for all calls coming to the Desk and to convey the right message to the right person.
• Assign daily housekeeping tasks to staff based on occupancy levels and guest requests.
• Assist in creating and managing staff schedules to ensure adequate coverage and optimal service levels.
• Updating the Housekeeping data board with information like VIP inhouse, Today's occupancy Percentage, arrivals, departures, to do list, rooms for super cleaning etc.
• Should have a good telephone etiquette.
• Post laundry charges to the respective guest folios in IDS software.
• Changing the room status from Vacant dirty to vacant clean and changing the room status as per requirement.
• Monitor and manage inventory levels of cleaning supplies, linens, and guest amenities. Coordinate with the purchasing department for timely replenishment.
• Maintain accurate records of housekeeping activities, including cleaning schedules, maintenance requests, and guest preferences
• Prepare daily, weekly, and monthly reports on housekeeping activities, occupancy levels, and guest feedback for the Housekeeping Manager.
• Manage the lost and found process, ensuring items are logged, stored securely, and returned to guests promptly
• Assist in training new housekeeping staff on policies, procedures, and standards.
• Give proper handover to the next shift and mention all responsibilities in detail to next shift staff before leaving.
• Assist Housekeeper and Asst. housekeeper for preparing the monthly report and budgets.

DESIRED PROFILE:

• High school diploma or equivalent required; associate or bachelor’s degree in hospitality management preferred.
• Excellent communication skills with Strong interpersonal.
• Strong organizational and multitasking abilities
• Proficiency in using housekeeping management software and Microsoft Office Suite.
• Keen eye for detail to ensure the highest standards of cleanliness and presentation.
• Maintain a professional demeanor at all times.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Commuter assistance
• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Shift availability:

• Day Shift (Preferred)

Work Location: In person