Hotel Receptionist

As a Receptionist at Sea Horizon, you will be the first point of contact for our guests. You will manage check-ins and check-outs, handle reservations, respond to guest inquiries, and ensure a smooth and welcoming experience for all guests staying at our hotel.
Key Responsibilities:Greet and welcome guests upon arrival, offering a warm and professional first impression.Manage guest check-in and check-out procedures: verify guest identity, confirm reservation details, assign rooms, issue keys/cards, and process payments. Handle reservations and bookings — over the phone, online, or in-person — update booking systems, manage cancellations or modifications. Answer guest inquiries (in person, by phone, email or messaging), providing information about hotel facilities, amenities, room rates, hotel policies, and local attractions.Handle guest requests and special requirements (e.g. transport/taxi, luggage assistance, room service requests, wake-up calls). Coordinate with housekeeping, maintenance, and other hotel departments to ensure guest rooms and hotel services meet quality standards. Process payments and maintain accurate billing and guest records; prepare invoices, manage guest accounts, and settle any dues upon check-out. Maintain the reception/front-desk area in clean, organized and presentable condition at all times. Handle guest complaints or issues promptly and professionally, escalate to management or relevant staff when needed. Maintain a professional, courteous attitude and appearance at all times; represent the hotel’s brand image to guests. Required Qualifications & SkillsMinimum 2 years of experience as Hotel Receptionist / Front Desk or similar role in hospitality.High school diploma further education in hospitality/hotel management is a plus. Strong communication and interpersonal skills — ability to converse clearly with guests from diverse backgrounds. Excellent customer-service orientation, patience, and a friendly yet professional demeanor. Good organizational and multitasking abilities; able to manage reservations, check-ins/outs, phone calls, guest requests — often simultaneously. Basic computer literacy, Strong knowledge of hotel management/reservation software, ability to maintain accurate records. Flexibility to work in shifts including weekends/holidays. Good problem-solving skills and the ability to remain calm under pressure. A professional and presentable appearance — as the first point of contact for guests. PreferredKnowledge of a second language (local or foreign) — to assist international/national guests. Prior exposure to hotel-reservation software and point-of-sale / payment systems.Basic understanding of local tourist attractions, transport options — ability to guide/assist guests with local information. Personal AttributesFriendly, polite, patient, and guest-orientedResponsible, punctual, and reliableAbility to handle stress and multitask in busy periods.Team player — able to coordinate with housekeeping, maintenance, and other hotel staff.Shift & Work ConditionsFull-time role with shift-based scheduling (day/night/rotational), including weekends and public holidays.Standing and working at front desk for extended periods; multitasking across phone, computer and guest interactions.Working in a hospitality environment — interacting with diverse guests and delivering exceptional service.