Hotel Receptionist

Job Description:

As a Receptionist at Sea Horizon, you will be the first point of contact for our guests. You will manage check-ins and check-outs, handle reservations, respond to guest inquiries, and ensure a smooth and welcoming experience for all guests staying at our hotel.

Key Responsibilities:

• Greet and welcome guests upon arrival, offering a warm and professional first impression.
• Manage guest check-in and check-out procedures: verify guest identity, confirm reservation details, assign rooms, issue keys/cards, and process payments.
• Handle reservations and bookings — over the phone, online, or in-person — update booking systems, manage cancellations or modifications.
• Answer guest inquiries (in person, by phone, email or messaging), providing information about hotel facilities, amenities, room rates, hotel policies, and local attractions.
• Handle guest requests and special requirements (e.g. transport/taxi, luggage assistance, room service requests, wake-up calls).
• Coordinate with housekeeping, maintenance, and other hotel departments to ensure guest rooms and hotel services meet quality standards.
• Process payments and maintain accurate billing and guest records; prepare invoices, manage guest accounts, and settle any dues upon check-out.
• Maintain the reception/front-desk area in clean, organized and presentable condition at all times.
• Handle guest complaints or issues promptly and professionally, escalate to management or relevant staff when needed.
• Maintain a professional, courteous attitude and appearance at all times; represent the hotel’s brand image to guests.

Required Qualifications & Skills

• Minimum 2 years of experience as Hotel Receptionist / Front Desk or similar role in hospitality.
• High school diploma further education in hospitality/hotel management is a plus.
• Strong communication and interpersonal skills — ability to converse clearly with guests from diverse backgrounds.
• Excellent customer-service orientation, patience, and a friendly yet professional demeanor.
• Good organizational and multitasking abilities; able to manage reservations, check-ins/outs, phone calls, guest requests — often simultaneously.
• Basic computer literacy, Strong knowledge of hotel management/reservation software, ability to maintain accurate records.
• Flexibility to work in shifts including weekends/holidays.
• Good problem-solving skills and the ability to remain calm under pressure.
• A professional and presentable appearance — as the first point of contact for guests.

Preferred

• Knowledge of a second language (local or foreign) — to assist international/national guests.
• Prior exposure to hotel-reservation software and point-of-sale / payment systems.
• Basic understanding of local tourist attractions, transport options — ability to guide/assist guests with local information.

Personal Attributes

• Friendly, polite, patient, and guest-oriented
• Responsible, punctual, and reliable
• Ability to handle stress and multitask in busy periods.
• Team player — able to coordinate with housekeeping, maintenance, and other hotel staff.

Shift & Work Conditions

• Full-time role with shift-based scheduling (day/night/rotational), including weekends and public holidays.
• Standing and working at front desk for extended periods; multitasking across phone, computer and guest interactions.
• Working in a hospitality environment — interacting with diverse guests and delivering exceptional service.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Location:

• North Goa District, Goa (Required)