Hotel Operations

Guest Experience Management

• Ensure a seamless check-in and check-out process.
• Address and resolve guest queries, requests, and complaints promptly.
• Maintain high service quality standards across all guest touchpoints.

Operations Coordination

• Oversee daily hotel operations across front office, housekeeping, F&B, and maintenance.
• Monitor staff schedules, attendance, and performance to ensure smooth shift operations.
• Conduct daily briefings with department heads and ensure task allocation.

Quality & Compliance

• Ensure compliance with hotel SOPs, hygiene standards, and safety protocols.
• Conduct regular audits of rooms, restaurants, banquet areas, and common spaces.
• Maintain proper documentation of operational processes and ensure adherence to regulations.

Financial & Inventory Management

• Support cost control through monitoring of expenses and resource utilization.
• Assist in managing room occupancy, revenue targets, and departmental budgets.
• Coordinate with procurement team for timely supply of housekeeping and F&B inventory.

Team Management

• Supervise and guide junior staff members to ensure smooth workflow.
• Provide training and mentoring to enhance team efficiency and service quality.
• Foster a positive work culture, motivating staff to deliver exceptional service.

Reporting & Coordination

• Prepare daily/weekly operational reports for management review.
• Coordinate with external vendors, event organizers, and travel agencies when required.
• Support the General Manager in implementing new strategies and guest engagement initiatives.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person