Hotel Front Office Executive

Responsible for handling front office reception and administration duties, including guest check in check out procedures, greeting guests and offering them a beverage, answering phones, handling company inquiries, replying to guests feedbacks, checking reports on IDS software, and sorting and distributing Mail and handling other customers queries.

Job Summary:

We are seeking a warm, professional, and customer-focused Front Office Executive to be the first point of contact for our guests. The role involves handling check-ins and check-outs, managing reservations, responding to guest inquiries, and ensuring seamless front desk operations to create a memorable guest experience.

Key Responsibilities:

• Welcome guests with a friendly and professional attitude.
• Manage guest check-in and check-out processes efficiently.
• Handle room reservations, cancellations, and modifications.
• Respond promptly to guest inquiries in person, via phone, or email.
• Coordinate with housekeeping and other departments to ensure smooth guest services.
• Maintain accurate records of guest information and payments.
• Address guest complaints and resolve issues in a timely, courteous manner.
• Ensure the front desk area is tidy, organized, and presentable at all times.
• Assist in upselling hotel services, packages, and amenities.
• Follow hotel policies, procedures, and safety standards.

Qualifications & Skills:

• Bachelor’s degree/diploma in Hospitality Management or related field (preferred).
• Prior experience in front office/guest service roles in hospitality is an advantage.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient in hotel management software (e.g., Opera, IDS, or equivalent) and MS Office.
• Positive attitude, professional appearance, and problem-solving mindset.
• Flexibility to work in shifts, including weekends and holidays.

What We Offer:

• Competitive salary and benefits.
• Opportunities for career growth and training.
• A supportive and professional work environment.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹17,000.00 per month

Benefits:

• Commuter assistance
• Food provided
• Provident Fund

Application Question(s):

• do you have experience using IDS software ?
• have you worked in the hotel industry in india ? if yes which one and what was your post ?

Education:

• Diploma (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• Kannada (Required)
• English (Required)
• Hindi (Preferred)

Work Location: In person