Hotel Front Office Executive

Position Title: Front Office Executive
Department: Front Office / Guest Services
Reports To: Front Office Manager / General Manager
Location: La Nature Hotels & Resorts, Sikar

Role Overview

At La Nature Hotels & Resorts, the Front Office Executive is more than a desk operator — she/he is the face of our hospitality promise. This role requires an individual who embodies grace, attentiveness, and discretion, ensuring every guest feels personally valued from the moment they arrive until their departure. The Front Office Executive crafts seamless arrivals, elegant departures, and memorable journeys in between, in line with the finest traditions of global luxury resorts.

Key ResponsibilitiesCreating the First Impression

• Extend a warm, poised, and anticipatory welcome to every guest.
• Ensure arrivals and departures are conducted with flawless precision and a sense of occasion.
• Escort and personally introduce VIP guests to their accommodations, offering a refined property orientation.

Guest Engagement & Relationship Building

• Engage guests with attentiveness, empathy, and cultural sensitivity, anticipating needs before they are voiced.
• Handle inquiries, special requests, and concerns with diplomacy and discretion, ensuring swift resolution.
• Curate personalized experiences by noting guest preferences and proactively suggesting bespoke resort offerings.

Operational Excellence

• Oversee check-in/check-out procedures with precision, ensuring accuracy in reservations, billing, and guest documentation.
• Coordinate with housekeeping, concierge, food & beverage, and events teams to deliver seamless guest experiences.
• Uphold the highest standards of compliance, safety, and privacy at all times.

Revenue & Service Enhancement

• Gracefully present upgrades, dining experiences, spa treatments, and resort activities as value additions.
• Support sales initiatives by discreetly encouraging repeat visits and loyalty memberships.
• Record guest feedback and ensure their voice shapes future service refinements.

Qualifications & Skills

• Degree/Diploma in Hospitality Management from a recognized institution.
• Prior experience (1–3 years) in luxury hotel/resort front office or guest relations.
• Exceptional communication skills in English and Hindi (knowledge of additional languages preferred).
• Proficiency in hotel property management systems (Opera/IDS/Fidelio or equivalent).
• Impeccable grooming standards, polished etiquette, and confident body language.

Key Attributes

• Elegance: Ability to embody refined hospitality in demeanor, tone, and presentation.
• Anticipation: A sixth sense for guest needs and the ability to exceed expectations discreetly.
• Composure: Grace under pressure with a reassuring presence.
• Discretion: Absolute respect for guest privacy and confidentiality.
• Passion for Hospitality: Genuine warmth and a desire to create lasting guest relationships.

Compensation & Benefits

• Competitive salary commensurate with luxury hospitality standards.
• Service charge, incentives, and recognition-based rewards.
• Complimentary meals, uniforms, and staff accommodation (as applicable).
• Career progression, professional training, and opportunities within La Nature’s growing portfolio.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Leave encashment

Work Location: In person