Posted:1 day ago|
Platform:
On-site
Full Time
· Lead front desk operations, ensuring excellent guest service, smooth check-ins/outs, and prompt resolution of guest issues.
· Maintain a courteous and welcoming environment at all times.
· Handle reservations, inquiries, and guest concerns professionally in person and over the phone.
· Apply suggestive selling techniques to boost room sales and occupancy.
· Supervise shift operations, ensuring adherence to SOPs and service standards.
· Guide, train, and motivate the front office team for optimal performance.
· Address guest complaints efficiently to ensure satisfaction.
· Manage billing, verify charges, and maintain cash handling procedures.
· Coordinate with housekeeping, reservations, and other departments for seamless service delivery.
· Operate communication systems (EPBX), manage wake-up calls, and handle guest requests.
· Review billing instructions, update records, and ensure accurate financial transactions.
· Maintain the front office logbook and monitor guest safety protocols.
· Act as a point of contact in the absence of the Duty Manager or Front Office Manager.
· Support hotel operations during peak times and participate in hotel committees.
· Lead by example—upholding standards, sharing expertise, and inspiring the team.
· Possess sound knowledge of IDS software for reservations, billing, and front desk operations.
Job Type: Full-time
Pay: ₹14,000.00 - ₹18,000.00 per month
Benefits:
Work Location: In person
Grand Geet Hotels
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