Hospitality Specialist

Dear Connection!!!

Required Information

Admin Executive

MS Word, Excel, Power Point & Outlook

Minimum 2yrs

Currently at Wellspring

Graduate with Minimum 60%

Desired Competencies (Technical/Behavioral Competency)

Must-Have

Good communication skills both spoken and written

Ability to understand the customer need and provide suitable Hotel accommodation

Basic negotiation skills

Basic knowledge of the booking process in the hotel industry

Proficiency in excel

Willingness to learn new skills

Good-to-Have

Good negotiation skills

Analytics

Advanced knowledge in Excel

Proficiency in Power Point

Full knowledge of the Booking process, knowledge of indicative price points across various geography for different category of rooms

Knowledge of Global Hotel RFP process

SN

Expectations from the Role

1

Ownership and accountability.

2

Continuous enhancement of Hospitality related skills to stay prepared for shouldering higher responsibilities.

3

Strong commitment to organizational work culture, code of conduct and values.

4

Eagerness to fulfill the goals with clear focus on customer delight.

5

Ability to proactively look for solution for day-to-day operational requirements independently.

SN Responsibility ofthe Role

Replying to Associate query related to Accommodation

Assigning the request to Hotels or Travel Management Company ( TMC)

Auditing the rates shared by TMC with the corporate rate , the TMC negotiated rates , aggregators rate & the best available rate through the hotel portals.

Confirming the most cost effective accommodation by ensuring safety and security of the associate

Closing the request in real time and maintaining the booking tracker

Discrepancy if any in the bookings made by the TMC to be brought to the notice of the supervisor.

Follow the TCS invoicing process and clear invoices within timelines.

Follow up with TMC/ Hotels if invoices are not uploaded on time, if any discrepancy found in the invoices, same to be further escalated with Hotel / TMC and inform the supervisor.

Keep a payment tracker and ensure payments are done to the TMC without a delay

Monitor the monthly saving and maintain report on saving