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Job Title: Hospital Assistant (Non-Clinical) – Patient & Family Experience Company: SalubriousCare Location: Mumbai Job Type: Full-time Redefine Empathy in Healthcare – One Family at a Time Are you an empathetic communicator who thrives in dynamic, people-centered environments? Do you excel at offering calm, clear, and proactive support during moments of uncertainty? SalubriousCare is looking for passionate individuals to join us in transforming the hospital experience for patients and their families. About SalubriousCare SalubriousCare is reshaping how patients and their families experience healthcare. We provide compassionate, non-clinical support within hospital environments—relieving stress, simplifying logistics, and delivering the kind of human connection that makes all the difference. From the moment a family walks into the hospital to the moment they leave, we are by their side to guide, reassure, and support. Role Overview As a Hospital Assistant, you’ll serve as the non-clinical bridge between patients, their families, and hospital services. You’ll provide end-to-end support—welcoming families on arrival, helping them navigate processes, addressing non-medical concerns, and ensuring their experience is smooth and comforting throughout. This is a highly mobile role, requiring you to travel to different partner hospitals across Mumbai and adapt quickly to varied settings and shifts (morning, evening, or night). Key Responsibilities Warm Welcomes: Greet patients and families upon arrival, understand their visit purpose, and provide clear directions for registrations, departments, and facilities. Comfort & Reassurance: Check in regularly, address non-medical needs, guide them to amenities, and offer a listening ear during anxious moments. Effective Communication: Act as a non-clinical liaison—answering general questions, explaining procedures and policies, and keeping families informed throughout their hospital journey. Logistical Support: Help with basic paperwork, coordinate non-medical transport within the hospital, manage personal belongings, and assist during discharge. Proactive Problem-Solving: Anticipate needs before they arise, take initiative, and escalate issues appropriately to hospital staff when necessary. Who We’re Looking For We’re seeking individuals with a heart for service and a mind for coordination. The ideal candidate will demonstrate: Outstanding Communication: Strong verbal skills in English and local languages, with the ability to explain clearly, listen actively, and offer reassurance. Empathy & Compassion: A natural inclination to support people during vulnerable and emotional situations. Adaptability: Comfort in working across multiple hospitals and rotating shifts, with the ability to adjust seamlessly to changing environments. Problem-Solving Abilities: Confidence in handling unexpected challenges and non-clinical roadblocks calmly and resourcefully. Strong Work Ethic & Discretion: Dependable, organized, and capable of maintaining strict confidentiality at all times. Ideal Backgrounds (Freshers Welcome!) Hospitality & Service Industry: Professionals from hotels, airlines, retail, or customer service roles—your guest-centric mindset is highly valuable here. Hotel Management Graduates: Your training in client experience and operations is a perfect fit. Management Graduates (Non-Clinical): Your coordination and process-oriented skills will be strongly appreciated. Fresh Graduates: If you have strong people skills, a desire to make a real difference, and the right attitude—we’ll train you! Qualifications Minimum: High School Diploma (Bachelor’s preferred in Hospitality, Social Work, Psychology, or related field) Experience: 0–3 years in customer-facing roles (non-clinical healthcare, hospitality, or service industry preferred) Language Skills: Fluency in English and local languages (e.g., Hindi, Marathi) Basic computer literacy Training & Development All team members undergo comprehensive onboarding to ensure success in the role. Training covers hospital navigation, service protocols, emotional intelligence, and real-world case handling—equipping you to make a meaningful difference every day. Work Environment & Physical Demands Daily travel to different partner hospitals across Mumbai Rotational shift schedule: Morning, Evening, and Night shifts based on operational needs Physically active role involving walking, standing for extended periods, and occasional lifting (up to 10–15 kg) Must be comfortable working in hospital environments How to Apply If you’re passionate about people, thrive in dynamic environments, and want to be part of a mission-driven team redefining patient experience, we’d love to hear from you. 👉 Send your resume and a short cover letter explaining why you’re a great fit to [Application Portal Link]. SalubriousCare – Because empathy is the most powerful form of care. Show more Show less
