Hospital Assistant - Entry level - Non-Clinical Company: Salub riousCare Location: Mumbai, Maharashtra About SalubriousCare: SalubriousCare is Mumbai's premier independent medical concierge and patient assistance service. We specialize in providing highly discreet, personalized, and non-clinical support to high-net-worth individuals and their families throughout their healthcare journey. Our mission is to transform complex medical experiences into seamless, comfortable, and stress-free ones, allowing our clients to focus purely on recovery and well-being. The Role: As a Patient Experience Coordinator at SalubriousCare, you are the dedicated, non-clinical advocate and logistical expert for our high-net-worth clients during their hospital stays. You will be their consistent point of contact, ensuring their comfort, managing non-medical details, and facilitating clear communication between the patient, their family, and hospital staff. This role is crucial in delivering the white-glove service our clients expect and deserve. Key Responsibilities: Dedicated Patient Liaison: Serve as the primary, non-clinical contact for our clients and their families within the hospital, anticipating and addressing the ir needs.Seaml ess Logistical Coordination: Mana ge all non-medical aspects of the hospital stay, including appointment schedules, room preferences, visitor coordination, and dietary requirements.Comfo rt & Support: Prov ide compassionate emotional support, assist with personal comfort needs (e.g., fetching items, adjusting surroundings), and maintain a calm, reassuring environment.Facil itate Communication: Ensu re clear and accurate relay of non-medical information and messages between the client, family, and hospital personnel.Disch arge Assistance: Coor dinate all practical aspects of discharge, including transportation, pharmacy needs, and initial follow-up arrangements.Uphol d Discretion: Main tain the highest standards of professionalism, confidentiality, and discretion for our discerning clientele. What We Are Looking For: Minimum of 3-5 years' experience in high-end customer service, luxury hospitality, private client management, or a similar role focused on affluent individuals. Exceptional interpersonal skills, polished communication, and a strong sense of empathy. Proactive problem-solver with meticulous organizational skills and attention to detail. Ability to navigate hospital environments efficiently while maintaining client-focused poise. Fluency in English and Hindi is essential; proficiency in Marathi is a significant advantage. This is a strictly non-clinical role; no medical background is required or expected. Training & Development: Successful candidates will undergo comprehensive, formal training prior to joining our team. This program is designed to equip you with the specialized skills, protocols, and nuanced understanding required to excel in delivering our unique brand of luxury patient experience. Why Join SalubriousCare? Be at the forefront of luxury patient care, directly enhancing the lives of high-net-worth individuals. Enjoy a challenging yet deeply rewarding role where your dedication makes a tangible difference. Work in a dynamic, independent setting focused solely on client satisfaction. Competitive compensation package and opportunities for professional growth within a pioneering service. Show more Show less

Job Title: Hospital Assistant (Non-Clinical) – Patient & Family Experience Company: SalubriousCare Location: Mumbai Job Type: Full-time Redefine Empathy in Healthcare – One Family at a Time Are you an empathetic communicator who thrives in dynamic, people-centered environments? Do you excel at offering calm, clear, and proactive support during moments of uncertainty? SalubriousCare is looking for passionate individuals to join us in transforming the hospital experience for patients and their families. About SalubriousCare SalubriousCare is reshaping how patients and their families experience healthcare. We provide compassionate, non-clinical support within hospital environments—relieving stress, simplifying logistics, and delivering the kind of human connection that makes all the difference. From the moment a family walks into the hospital to the moment they leave, we are by their side to guide, reassure, and support. Role Overview As a Hospital Assistant, you’ll serve as the non-clinical bridge between patients, their families, and hospital services. You’ll provide end-to-end support—welcoming families on arrival, helping them navigate processes, addressing non-medical concerns, and ensuring their experience is smooth and comforting throughout. This is a highly mobile role, requiring you to travel to different partner hospitals across Mumbai and adapt quickly to varied settings and shifts (morning, evening, or night). Key Responsibilities Warm Welcomes: Greet patients and families upon arrival, understand their visit purpose, and provide clear directions for registrations, departments, and facilities. Comfort & Reassurance: Check in regularly, address non-medical needs, guide them to amenities, and offer a listening ear during anxious moments. Effective Communication: Act as a non-clinical liaison—answering general questions, explaining procedures and policies, and keeping families informed throughout their hospital journey. Logistical Support: Help with basic paperwork, coordinate non-medical transport within the hospital, manage personal belongings, and assist during discharge. Proactive Problem-Solving: Anticipate needs before they arise, take initiative, and escalate issues appropriately to hospital staff when necessary. Who We’re Looking For We’re seeking individuals with a heart for service and a mind for coordination. The ideal candidate will demonstrate: Outstanding Communication: Strong verbal skills in English and local languages, with the ability to explain clearly, listen actively, and offer reassurance. Empathy & Compassion: A natural inclination to support people during vulnerable and emotional situations. Adaptability: Comfort in working across multiple hospitals and rotating shifts, with the ability to adjust seamlessly to changing environments. Problem-Solving Abilities: Confidence in handling unexpected challenges and non-clinical roadblocks calmly and resourcefully. Strong Work Ethic & Discretion: Dependable, organized, and capable of maintaining strict confidentiality at all times. Ideal Backgrounds (Freshers Welcome!) Hospitality & Service Industry: Professionals from hotels, airlines, retail, or customer service roles—your guest-centric mindset is highly valuable here. Hotel Management Graduates: Your training in client experience and operations is a perfect fit. Management Graduates (Non-Clinical): Your coordination and process-oriented skills will be strongly appreciated. Fresh Graduates: If you have strong people skills, a desire to make a real difference, and the right attitude—we’ll train you! Qualifications Minimum: High School Diploma (Bachelor’s preferred in Hospitality, Social Work, Psychology, or related field) Experience: 0–3 years in customer-facing roles (non-clinical healthcare, hospitality, or service industry preferred) Language Skills: Fluency in English and local languages (e.g., Hindi, Marathi) Basic computer literacy Training & Development All team members undergo comprehensive onboarding to ensure success in the role. Training covers hospital navigation, service protocols, emotional intelligence, and real-world case handling—equipping you to make a meaningful difference every day. Work Environment & Physical Demands Daily travel to different partner hospitals across Mumbai Rotational shift schedule: Morning, Evening, and Night shifts based on operational needs Physically active role involving walking, standing for extended periods, and occasional lifting (up to 10–15 kg) Must be comfortable working in hospital environments How to Apply If you’re passionate about people, thrive in dynamic environments, and want to be part of a mission-driven team redefining patient experience, we’d love to hear from you. 👉 Send your resume and a short cover letter explaining why you’re a great fit to [Application Portal Link]. SalubriousCare – Because empathy is the most powerful form of care. Show more Show less