HORECA MANAGER

Job Summary:

We are seeking a dynamic and experienced HORECA Manager to oversee daily operations across our hotels/restaurants/cafés. The ideal candidate will be responsible for ensuring exceptional customer service, maintaining operational excellence, leading staff, optimizing profitability, and maintaining high standards in food safety and hygiene.

Key Responsibilities:

• Manage day-to-day operations across hotel, restaurant, or café functions.
• Develop and implement service standards to ensure customer satisfaction.
• Lead, train, and supervise operational teams including kitchen, service, housekeeping, and front office.
• Monitor inventory levels and order supplies as needed.
• Analyze financial reports to maximize profitability and control costs.
• Ensure compliance with health, safety, and hygiene standards.
• Resolve customer complaints and issues promptly and professionally.
• Coordinate marketing and promotional activities in collaboration with marketing teams.
• Maintain relationships with suppliers and negotiate contracts for best pricing and quality.
• Report on business performance, staff development, and customer feedback.

Requirements:

• Proven experience as a Manager in the hotel, restaurant, or café setting.
• Strong leadership, interpersonal, and communication skills.
• Solid understanding of hotel, restaurant, or café setting operations and customer service principles.
• Financial acumen and experience with budgeting and P&L reporting.
• Ability to work under pressure and handle multiple tasks.

Key Competencies:

• Leadership & Team Management
• Customer Service Excellence
• Operational Efficiency
• Inventory & Cost Control
• Crisis & Complaint Management
• Quality & Compliance Monitoring

Job Types: Full-time, Permanent

Pay: From ₹40,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Schedule:

• Day shift

Work Location: In person