Holiday Consultant

Company Description

Musafir.com is a premier travel website offering flights to over 3,000 destinations and accommodation in over 85,000 properties globally, along with curated holiday experiences. Founded in 2007 by Sheikh Mohammed bin Abdullah Al Thani, Sachin Gadoya, and Albert Dias, Musafir.com operates with a mission to provide travelers with great choice, unparalleled convenience, and a premium experience. Since launching in India in 2010, Musafir.com has grown significantly and partnered with cricket legend Sachin Tendulkar as its global brand ambassador in 2013. The brand is committed to reimagining travel and empowering its customers with seamless solutions for their travel needs.

Role Description

This is a full-time on-site Holiday Consultant role based in Kochi. The Holiday Consultant will assist clients in planning and organizing personalized travel experiences, ensuring customer satisfaction at every stage. Daily responsibilities include understanding client requirements, offering tailored travel packages, coordinating bookings for flights, accommodations, and activities, and managing customer queries. The role also includes maintaining knowledge of travel destinations and trends, promoting travel services, and providing post-booking support to enhance the customer journey.

Qualifications

• Strong skills in customer service and interpersonal communication to understand and fulfill client travel requirements.
• Proficiency in destination research and travel planning to customize holiday experiences.
• Experience in sales or travel consulting, with knowledge of tourism and international destinations being an advantage.
• Ability to work in a team, meet deadlines, and provide high-quality service with attention to detail.
• Familiarity with travel booking platforms and software is preferred.
• A bachelor’s degree in travel, tourism, or a related field and fluency in English. Additional language skills are advantageous.