Job description - Senior Wordpress Developer Company Description SkyBook Global™ is a Travel BPO company with expertise in providing innovative Travel Outsourcing & Travel Consulting Services. Our services include Travel Accounting Services, Travel Call center, Travel Audit, Travel Operations, Customer Support for Travel companies, Digital Marketing for Travel and Web Development. We provide top-notch outsourcing services to travel and tourism companies to save their cost and multiply their productivity. We are located in Kozhikode, India. Role Description This is a full-time on-site role for a Senior WordPress Developer. The WordPress Developer will be responsible for back-end and front-end web development, responsive web design, web design, and web development on WordPress websites for travel companies. Qualifications * 2-3 Years Prior Experience in WordPresPlugins/ Theme Development * Front end development skills like HTML-Bootstrap, CSSJavaScript, JQuery, Bootstrap * Good coding skills * Proficiency in back-end web development, front-end development, responsive web design, web design, and web development on WordPress * Experience in developing and customizing WordPress themes and plugins * Experience in HTML, CSS, JavaScript, and PHP, as well as MySQL or other related database * Knowledge in SEO best practices * A Bachelor's degree in Computer Science, Information Technology or a related field is preferred * Excellent communication and problem-solving skills * Ability to work in a team setting * Experience in the travel industry is a plus Job Type: Full-time Job Types: Full-time, Permanent, Fresher Pay: From ₹10,000.00 per month Schedule: Day shift Morning shift Experience: Web development: 2 years (Required) WordPress: 2 years (Required) Location: Kozhikode, Kerala (Required) Work Location: In person
Company Description Skybook Global is a travel BPO company that specializes in offering innovative travel outsourcing services, such as travel accounting services, travel call canter’s, travel audit, travel operations, customer support for travel companies, digital marketing for travel, and web development. Currently, we serve the clients across Qatar, UAE, Saudi Arabia, Oman, Bahrain and Kuwait. We are located in Kozhikode and are dedicated to providing our clients with exceptional service and support. Role Description This is a full-time on-site role for an IT Support Staff at Skybook Global™. The IT Support Staff will be responsible for providing technical support, troubleshooting desktop computers, and ensuring the smooth functioning of information technology systems. The role also involves providing help desk support to end-users. Qualifications * Technical Support and Basic Desktop troubleshooting skills * Experience with desktop computers * Knowledge of information technology systems * Ability to provide help desk support * Excellent problem-solving and communication skills * Relevant certifications in IT support or related field * Experience in the travel or hospitality industry is a plus * Bachelor's degree in Information Technology or related field * Installing and managing software's like Microsoft Office Suite, Adobe Photoshop, Illustrator, Premier Pro, After Effects etc. Job Types: Full-time, Part-time, Permanent Pay: ₹5,000.00 - ₹10,000.00 per month Shift: Day shift Work Days: Monday to Friday Experience: total work: 1 year (Preferred) Computer hardware: 1 year (Required) Location: Kozhikode District, Kerala (Required) Work Location: In person
JOB DESCRIPTION Company Description SkyBook Global is a travel BPO company that specializes in offering innovative travel outsourcing services, such as travel accounting services, travel call canter’s, travel audit, travel operations, customer support for travel companies, digital marketing for travel, and web development. Currently, we serve the clients across Qatar, UAE, Saudi Arabia, Oman, Bahrain and Kuwait. We are located in Kozhikode and are dedicated to providing our clients with exceptional service and support. Role Description This is a full-time on-site role for an Accountant. As an Accountant, you will be responsible for day-to-day tasks related to account management and finance. Your role will include assisting senior accountants with billing, processing invoices, and maintaining financial records. You will work closely with our clients and to provide excellent customer service and support, as well as communicate with different departments within SkyBook Global. Qualification Should be a commerce graduate (B.com/BBA/ M.com/ MBA) Skills Excellent analytical skills Strong communication skills (oral and written) Basic knowledge of accounting and finance principles Familiarity with MS Office Suite (Excel, Word, PowerPoint) Experience using accounting software such as QuickBooks or SAP is preferred Benefits: Mentorship from Industry Professionals Future Job Opportunities after successful completion Job Types: Full-time, Fresher Pay: ₹5,000.00 - ₹14,000.00 per month Schedule: Day shift Morning shift Experience: total work: 1 year (Preferred) Location: Kozhikode, Kerala (Required) Work Location: In person
JOB DESCRIPTION Company Description SkyBook Global is a travel BPO company that specializes in offering innovative travel outsourcing services, such as travel accounting services, travel call canter’s, travel audit, travel operations, customer support for travel companies, digital marketing for travel, and web development. Currently, we serve the clients across Qatar, UAE, Saudi Arabia, Oman, Bahrain and Kuwait. We are located in Kozhikode and are dedicated to providing our clients with exceptional service and support. Role Description This is a full-time on-site role for an Accountant. As an Accountant, you will be responsible for day-to-day tasks related to account management and finance. Your role will include assisting senior accountants with billing, processing invoices, and maintaining financial records. You will work closely with our clients and to provide excellent customer service and support, as well as communicate with different departments within SkyBook Global. Qualification Should be a commerce graduate (B.com/BBA/ M.com/ MBA) Skills Excellent analytical skills Strong communication skills (oral and written) Basic knowledge of accounting and finance principles Familiarity with MS Office Suite (Excel, Word, PowerPoint) Experience using accounting software such as QuickBooks or SAP is preferred Benefits: Mentorship from Industry Professionals Future Job Opportunities after successful completion Job Types: Full-time, Fresher Pay: ₹5,000.00 - ₹14,000.00 per month Schedule: Day shift Morning shift Experience: total work: 1 year (Preferred) Location: Kozhikode, Kerala (Required) Work Location: In person
Company Description Skybook Global is a travel BPO company that specializes in offering innovative travel outsourcing services, such as travel accounting services, travel call canter’s, travel audit, travel operations, customer support for travel companies, digital marketing for travel, and web development. Currently, we serve the clients across Qatar, UAE, Saudi Arabia, Oman, Bahrain and Kuwait. We are located in Kozhikode and are dedicated to providing our clients with exceptional service and support. Role Description This is a full-time on-site role for an IT Support Staff at Skybook Global™. The IT Support Staff will be responsible for providing technical support, troubleshooting desktop computers, and ensuring the smooth functioning of information technology systems. The role also involves providing help desk support to end-users. Qualifications * Technical Support and Basic Desktop troubleshooting skills * Experience with desktop computers * Knowledge of information technology systems * Ability to provide help desk support * Excellent problem-solving and communication skills * Relevant certifications in IT support or related field * Experience in the travel or hospitality industry is a plus * Bachelor's degree in Information Technology or related field * Installing and managing software's like Microsoft Office Suite, Adobe Photoshop, Illustrator, Premier Pro, After Effects etc. Job Types: Full-time, Part-time, Permanent Pay: ₹5,000.00 - ₹10,000.00 per month Shift: Day shift Work Days: Monday to Friday Experience: total work: 1 year (Preferred) Computer hardware: 1 year (Required) Location: Kozhikode District, Kerala (Required) Work Location: In person
Company Description SkyBook Global™ is a Travel BPO & Digital Marketing, Web Development company based in Kozhikode. We specialize in providing innovative Travel Outsourcing & Travel Consulting Services, including Travel Accounting Services, Travel Call center, Travel Audit, Travel Operations, Customer Support for Travel companies, Digital Marketing for Travel, and Web Development. Our goal is to deliver exceptional solutions that enhance the travel experience for our clients and their customers. Job Responsibilities Managing the end-to-end recruitment process, including job posting, sourcing candidates, conducting interviews, and making job offers. Collaborating with Department Managers to understand their staffing needs and requirements. Onboarding new employees and facilitating orientation programs. Addressing employee concerns, disputes, and grievances. Promoting a positive and inclusive work culture. Overseeing performance appraisal processes and providing guidance to managers and employees. Monitor the check-in and check-out times of the employees on a regular basis to identify patterns of lateness or absenteeism and analyze the trends and address them proactively. Developing and updating HR policies and procedures. Administering employee compensation and benefits programs. Conducting salary surveys and analyzing market trends to ensure competitive pay scales. Identifying training needs and coordinating employee training and development programs. Evaluating the effectiveness of training initiatives. Implementing strategies to boost employee engagement and morale. Organizing employee recognition programs and events. Ensuring a safe and healthy work environment. Identifying high-potential employees and implementing talent management programs. Collecting and analyzing HR data to provide insights for decision-making. Maintaining employee records, including personnel files and attendance records. Managing documentation related to HR processes. Staying up-to-date with employment laws and regulations. Ensuring the organization's HR practices align with legal requirements. Conducting exit interviews and managing the offboarding process for departing employees. Utilizing HR software and systems for tasks like payroll processing and data management. Facilitating effective communication between management and employees. Qualification: Graduated (BBA/MBA Specialized in HR or Equivalent) Job Types: Full-time, Permanent Pay: From ₹15,000.00 per month Schedule: Day shift Morning shift Education: Bachelor's (Preferred) Experience: Human resources management: 1 year (Required) Location: Kozhikode, Kerala (Required) Work Location: In person
Job Title: Head of Operations Location: Calicut, Kerala (Full-time, Onsite) Reporting to: CEO / Managing Director Team Size Managed: ~80+ Employees Delivery Centres: India (Calicut), Egypt (Cairo) Support Presence: UAE, Qatar, Saudi Arabia Departments: Finance & Accounting Travel Contact Centre Services (Holidays, Visa Documentation, Ticketing, Unused Refunds) Digital Services Website Development IATA Accreditation Assistance About Skybook Global Skybook Global is a leading Travel BPO and consulting company, offering outsourcing support to over 100 travel agencies across the GCC and beyond. Backed by Nucore Software Solutions, we provide specialized services in finance, customer support, IATA consultancy, web development, and digital marketing. With delivery centres in Calicut (India) and Cairo (Egypt), and regional sales & operations support in UAE, Qatar, and Saudi Arabia, we are scaling rapidly and seeking a seasoned Head of Operations to lead service delivery excellence. Role Overview The Head of Operations will oversee and optimize multi-location service delivery across Skybook’s business units. This role is responsible for ensuring SLA adherence, team performance, resource utilization, client success, and scalable process implementation. The right candidate will have a global operations mindset and hands-on leadership style. Key Responsibilities Multi-Centre Operations Management Direct and coordinate service delivery across Calicut and Cairo delivery centres. Align regional operations with global SLA commitments and service quality benchmarks. Maintain oversight of performance, capacity planning, and workforce optimization across centers. Team Leadership Lead a team of 80+ across 5 departments, with structured reporting via team leads. Build a strong leadership pipeline within departments. Create a performance-driven culture through KPIs, structured reviews, and incentive programs. Client Service & Escalation Management Act as the senior escalation point for delivery challenges across all services. Conduct regular performance and review meetings with key clients and account managers. Ensure client satisfaction through consistent communication and feedback loops. Cross-Departmental Oversight Finance & Accounting: Oversee reconciliation, MIS, audits, and regulatory reporting. Travel Contact Centre: Ensure smooth handling of ticketing, visa processing, holidays, and unused refunds. Digital Services & Web: Supervise timelines and delivery quality of web/digital projects. IATA Assistance: Guide the team in client documentation and compliance for accreditation. Performance Monitoring & Process Optimization Drive operational excellence using tools like Zoho CRM, TRAACS, and other internal systems. Establish SOPs and workflows for each department to reduce errors and improve speed. Lead regular internal audits and implement continuous process improvement initiatives. Regional Coordination & Expansion Support Coordinate with support teams in UAE, Qatar, and Saudi Arabia to ensure localized alignment. Work with the leadership team to prepare operational readiness plans for new market expansion (e.g., Europe & Africa). Travel occasionally for regional reviews or onboarding support. Qualifications & Requirements _ Education _ Bachelor’s degree in Business, Operations, or related field (MBA preferred). Experience 8–12 years of experience in operations, service delivery, or business process management. Experience leading multi-location teams in a BPO, travel outsourcing, or consulting environment. Proven track record of managing 50+ team members across functions and regions. Skills Operational leadership with a deep understanding of outsourcing dynamics. Proficiency in CRM, ERP, and project management tools (Zoho, TRAACS, etc.). Strong communication, analytical thinking, and stakeholder management. Exposure to travel domain operations and regulatory processes (VAT, IATA, refunds, etc.) is an added advantage. What We Offer Strategic leadership role in a fast-scaling global outsourcing company. Cross-border exposure and ability to shape operations across continents. Competitive compensation + performance-based incentives. Collaborative leadership and growth-focused culture. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Nellicode, Calicut, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person
About Skybook Global Skybook Global is a leading Travel BPO and outsourcing company supporting over 100 travel agencies across the GCC. Our services include Finance & Accounting, IATA Accreditation Assistance, Digital Marketing, Customer Support, and Technology Solutions tailored for the travel sector. Having built a strong presence across the GCC, we are now focused on expansion into Europe, Africa, and untapped GCC markets. Role Overview We are looking for a hands-on, growth-oriented Sales Manager to lead and directly drive business development across new geographies. This role requires someone who can not only manage the sales team and its processes but also personally bring in new clients and revenue. The ideal candidate is proactive, entrepreneurial, and capable of scaling sales operations while playing an individual contributor role in closing key deals. Key Responsibilities Direct Business Development Personally generate new B2B sales opportunities through cold outreach, networking, and relationship building in Europe, Africa, and underpenetrated GCC regions. Represent Skybook in meetings, virtual demos, proposals, and negotiations to convert high-value leads into clients. Sales Strategy & Execution Design and execute sales plans aligned with business expansion goals. Identify service demand in new regions and tailor sales messaging accordingly. Maintain a high-quality sales pipeline and meet monthly/quarterly targets. Team Leadership Lead, mentor, and monitor the in-house and outsourced sales teams Set individual targets, monitor performance KPIs, and implement incentive plans. Guide team members on prospecting, objection handling, and deal closures. Sales Operations Oversee and enforce structured use of CRM for tracking sales activities and performance. Collaborate with the marketing team for targeted campaigns and funnel optimization. Prepare sales reports, forecasts, and executive dashboards. Requirements Qualifications Bachelor’s degree in Business, Marketing, or related field (MBA preferred). 5–8 years of experience in B2B service sales with proven success in new client acquisition. Experience in travel outsourcing, SaaS, IT services, or digital consulting is preferred. Skills Strong business development and deal-closing skills. Excellent leadership, communication, and presentation abilities. Expertise in sales funnel management and CRM platforms. Comfortable working in fast-paced, target-driven environments. What We Offer Competitive base salary + attractive performance-based incentives. Autonomy to build and lead the sales function. Exposure to international business development across high-growth regions. Collaborative and entrepreneurial work culture. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹35,000.00 per month Schedule: Day shift Rotational shift Supplemental Pay: Commission pay Performance bonus Language: English (Preferred) Work Location: In person
You will be joining SkyBook Global, a leading Travel BPO company based in Kozhikode, specializing in Travel Outsourcing and Consulting Services. Your role as a Visa Processing and Documentation Executive will involve guiding customers through visa application procedures, liaising with embassies/consulates, managing travel documentation, and ensuring a seamless visa process. Additionally, you will handle international and domestic travel documentation requirements and provide vital support to the travel operations team. Your responsibilities will include assisting clients with visa documentation for various countries, collaborating with embassies/consulates for timely submissions, addressing product queries to facilitate travel-related sales, staying updated on visa regulations and travel documentation processes, ensuring operational smoothness through internal and external teamwork, and aiding in hotel bookings, flight arrangements, and other travel services. To excel in this role, you must have prior experience in a similar position in the GCC region, possess extensive knowledge of domestic and international travel destinations, be proficient in GDS systems like Amadeus/Galileo and hotel booking platforms, demonstrate strong skills in Microsoft Office and general computer operations, be willing to work according to GCC time zones, and exhibit a collaborative mindset with a keenness for learning, performing, and advancing in your career. This is a full-time, permanent position with a day and morning shift schedule. The job requires at least 2 years of experience in visa filing and is based in Kozhikode, Kerala, with in-person work location.,
SkyBook Global, a Travel BPO & Digital Marketing, Web Development company located in Kozhikode, is dedicated to providing innovative Travel Outsourcing & Travel Consulting Services. Our services include Travel Accounting, Call center support, Audit, Operations, Customer Support, Digital Marketing, and Web Development. Our mission is to deliver outstanding solutions that enrich the travel experience for both our clients and their customers. As an HR Manager at SkyBook Global, your primary responsibilities will include managing the end-to-end recruitment process. This entails tasks such as job posting, candidate sourcing, conducting interviews, and extending job offers. You will collaborate closely with Department Managers to grasp their staffing needs and work on fulfilling those requirements. Onboarding new employees and organizing orientation programs will also fall under your purview. In this role, you will be responsible for addressing employee concerns, disputes, and grievances in a timely and effective manner. It is crucial to foster a positive and inclusive work culture while overseeing performance appraisal processes and guiding both managers and employees. Monitoring employee check-in and check-out times regularly will help identify any patterns of lateness or absenteeism, allowing you to address these issues proactively. Furthermore, you will be tasked with developing and updating HR policies and procedures, administering employee compensation and benefits programs, and identifying training needs. Coordinating employee training and development programs and assessing their effectiveness will be a key part of your role. Implementing strategies to enhance employee engagement and morale, organizing recognition programs and events, and ensuring a safe and healthy work environment are also vital aspects of this position. As the HR Manager, you will play a crucial role in identifying high-potential employees and implementing talent management programs. Analyzing HR data to provide insights for decision-making, maintaining employee records, managing documentation related to HR processes, and staying updated on employment laws and regulations are essential responsibilities. Conducting exit interviews and managing the offboarding process for departing employees, as well as facilitating effective communication between management and employees, are also part of this role. To qualify for this position, you should hold a Bachelor's degree with a specialization in HR or its equivalent. A minimum of 1 year of experience in human resources management is required. This is a full-time, permanent position with a day shift/morning shift schedule located in Kozhikode, Kerala. The role requires in-person work at the specified location.,
Job description: Client Coordinator Company Description SkyBook Global™ is a Travel BPO company with expertise in providing innovative Travel Outsourcing & Travel Consulting Services. Our services include Travel Accounting Services, Travel Call center, Travel Audit, Travel Operations, Customer Support for Travel companies, Digital Marketing for Travel and Web Development. We provide top-notch outsourcing services to travel and tourism companies to save their cost and multiply their productivity. We are located in Kozhikode, India. Key Responsibilities Excellent communication skills (verbal and written) are mandatory. Strong organizational skills and attention to detail. Ability to multitask and prioritize effectively in a fast-paced environment. Proficiency in using CRM software and other client management tools. A proactive approach to problem-solving and conflict resolution. A bachelor's degree in Business Administration, Communications, or a related field is preferred. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹15,000.00 per month Education: Bachelor's (Preferred) Location: Kozhikode, Kerala (Required) Work Location: In person
Job description: Client Coordinator Company Description SkyBook Global™ is a Travel BPO company with expertise in providing innovative Travel Outsourcing & Travel Consulting Services. Our services include Travel Accounting Services, Travel Call center, Travel Audit, Travel Operations, Customer Support for Travel companies, Digital Marketing for Travel and Web Development. We provide top-notch outsourcing services to travel and tourism companies to save their cost and multiply their productivity. We are located in Kozhikode, India. Key Responsibilities Excellent communication skills (verbal and written) are mandatory. Strong organizational skills and attention to detail. Ability to multitask and prioritize effectively in a fast-paced environment. Proficiency in using CRM software and other client management tools. A proactive approach to problem-solving and conflict resolution. A bachelor's degree in Business Administration, Communications, or a related field is preferred. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹15,000.00 per month Education: Bachelor's (Preferred) Location: Kozhikode, Kerala (Required) Work Location: In person
As a Client Coordinator at SkyBook Global, a leading Travel BPO company based in Kozhikode, India, you will play a crucial role in providing innovative Travel Outsourcing & Travel Consulting Services to our clients. Your primary responsibility will be to ensure seamless communication between our company and our clients, demonstrating excellent verbal and written communication skills at all times. Your role will demand strong organizational skills and keen attention to detail to effectively manage client accounts and relationships. In a fast-paced environment, your ability to multitask and prioritize tasks will be essential for success in this position. Proficiency in utilizing CRM software and other client management tools is crucial to streamline client interactions and enhance overall efficiency. Taking a proactive approach to problem-solving and conflict resolution, you will be expected to address client concerns promptly and effectively, ensuring high levels of customer satisfaction. While a bachelor's degree in Business Administration, Communications, or a related field is preferred, candidates with relevant experience and skills will also be considered. This is a full-time, permanent position based in Kozhikode, Kerala, requiring in-person work to facilitate effective client coordination and collaboration. Join our team at SkyBook Global and be a part of our mission to deliver top-notch outsourcing services to travel and tourism companies, helping them save costs and boost productivity.,
Hiring for Travel Agency based in GCC Country International Travel Consultant Qualifications Candidate with Prior 2-3 Experience in Holiday Package sales in Travel Agency Good knowledge about Holiday Destinations & coordinate with DMC's Knowledge about designing and development of international holiday packages Speak Arabic, Hindi & English Knowledge of GDS (Galilleo) & Other Travel Services Send your CV’s to hr@skybookglobal.com Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Application Question(s): Do you have knowledge in GDS Galileo travelport? Experience: total work: 1 year (Required) Work Location: In person
Position Overview Skybook is hiring a skilled Ticketing Staff to support a leading travel agency based in Zambia through our outsourcing services. The selected candidate will be responsible for end-to-end ticketing operations using Travelport GDS, ensuring timely and accurate handling of issuance, reissuance, and refunds. This role requires excellent communication skills, adaptability to client working hours, and the ability to deliver high-quality service in a remote, client-facing setup (without direct face-to-face interaction). Key Responsibilities Issue, reissue, and process refunds for air tickets using Travelport GDS. Ensure compliance with airline fare rules, ticketing policies, and refund guidelines. Handle booking queues, schedule changes, and involuntary reissues efficiently. Communicate clearly and professionally with the client (via email, chat, or calls). Resolve discrepancies by liaising with airlines/suppliers where required. Maintain records and prepare periodic reports on issued and refunded tickets. Adapt to client’s time zone (Zambia – CAT) and work schedule. Requirements Hands-on experience with Travelport GDS (minimum 2–3 years). Strong knowledge of air ticketing processes (issuance, reissuance, refunds). Fluent in English (written & spoken); Hindi knowledge is an added advantage. Ability to work independently and meet deadlines in a remote setup. Flexibility to align working hours with client’s local business hours. Strong problem-solving, accuracy, and attention-to-detail skills. Preferred Qualifications Previous experience in outsourcing setups / supporting international travel agencies. Familiarity with other GDS systems (Amadeus, Sabre) is a plus. Background in Travel & Tourism or related field (preferred). Job Types: Full-time, Fresher Pay: ₹10,000.00 - ₹15,000.00 per month Education: Bachelor's (Preferred) Experience: Travel planning: 1 year (Required) Location: Kozhikode, Kerala (Required) Work Location: In person
JOB DESCRIPTION Company Description SkyBook Global is a travel BPO company that specializes in offering innovative travel outsourcing services, such as travel accounting services, travel call canter’s, travel audit, travel operations, customer support for travel companies, digital marketing for travel, and web development. Currently, we serve the clients across Qatar, UAE, Saudi Arabia, Oman, Bahrain and Kuwait. We are located in Kozhikode and are dedicated to providing our clients with exceptional service and support. Job description The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for illustrative design and typography. This candidate will have experiences in working with numerous different design platforms such as digital and print forms. Responsibilities Collaborate with the team to ensure consistency of designs across various media outlets Create compelling and effective creative designs for digital media Understand client requirements & comeout with creative designs to reach to the target audience Maintain awareness of current industry and technology standards, social media, competitive landscape and market trends Qualifications Bachelor's degree in Graphic Design or related field Freshers can also apply. Job Types: Full-time, Permanent, Fresher Pay: From ₹15,000.00 per month Education: Bachelor's (Preferred) Experience: Graphic design: 1 year (Required) total work: 1 year (Preferred) Adobe Photoshop: 1 year (Required) Location: Kozhikode, Kerala (Preferred) Work Location: In person
Position Overview Skybook is hiring a skilled Ticketing Staff to support a leading travel agency based in Zambia through our outsourcing services. The selected candidate will be responsible for end-to-end ticketing operations using Travelport GDS, ensuring timely and accurate handling of issuance, reissuance, and refunds. This role requires excellent communication skills, adaptability to client working hours, and the ability to deliver high-quality service in a remote, client-facing setup (without direct face-to-face interaction). Key Responsibilities Issue, reissue, and process refunds for air tickets using Travelport GDS. Ensure compliance with airline fare rules, ticketing policies, and refund guidelines. Handle booking queues, schedule changes, and involuntary reissues efficiently. Communicate clearly and professionally with the client (via email, chat, or calls). Resolve discrepancies by liaising with airlines/suppliers where required. Maintain records and prepare periodic reports on issued and refunded tickets. Adapt to client’s time zone (Zambia – CAT) and work schedule. Requirements Hands-on experience with Travelport GDS (minimum 2–3 years). Strong knowledge of air ticketing processes (issuance, reissuance, refunds). Fluent in English (written & spoken); Hindi knowledge is an added advantage. Ability to work independently and meet deadlines in a remote setup. Flexibility to align working hours with client’s local business hours. Strong problem-solving, accuracy, and attention-to-detail skills. Preferred Qualifications Previous experience in outsourcing setups / supporting international travel agencies. Familiarity with other GDS systems (Amadeus, Sabre) is a plus. Background in Travel & Tourism or related field (preferred). Job Types: Full-time, Fresher Pay: ₹10,000.00 - ₹15,000.00 per month Education: Bachelor's (Preferred) Experience: Travel planning: 1 year (Required) Location: Kozhikode, Kerala (Required) Work Location: In person
JOB DESCRIPTION Company Description SkyBook Global is a travel BPO company that specializes in offering innovative travel outsourcing services, such as travel accounting services, travel call canter’s, travel audit, travel operations, customer support for travel companies, digital marketing for travel, and web development. Currently, we serve the clients across Qatar, UAE, Saudi Arabia, Oman, Bahrain and Kuwait. We are located in Kozhikode and are dedicated to providing our clients with exceptional service and support. Job description The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for illustrative design and typography. This candidate will have experiences in working with numerous different design platforms such as digital and print forms. Responsibilities Collaborate with the team to ensure consistency of designs across various media outlets Create compelling and effective creative designs for digital media Understand client requirements & comeout with creative designs to reach to the target audience Maintain awareness of current industry and technology standards, social media, competitive landscape and market trends Qualifications Bachelor's degree in Graphic Design or related field Freshers can also apply. Job Types: Full-time, Permanent, Fresher Pay: From ₹15,000.00 per month Education: Bachelor's (Preferred) Experience: Graphic design: 1 year (Required) total work: 1 year (Preferred) Adobe Photoshop: 1 year (Required) Location: Kozhikode, Kerala (Preferred) Work Location: In person