Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc. Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc. Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc) Collect deposits and balances Use promotional techniques and prepare promotional materials to sell itinerary tour packages Handle unforeseen problems and complaints and determine eligibility for money returns Attend conferences to maintain familiarity with tourism trends Create and update electronic records of clients Maintain relationships with key persons Keep financial statements and documents Reach the revenue and profit targets Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Experience: Workforce management: 2 years (Preferred) Work Location: In person
Develop travel products and day-to-day operational support. Handling international hotel and holiday packages. Research various destinations and means of travel regarding prices, customs, weather conditions, reviews, etc. Listening to customers’ needs and concerns, making suggestions to help them find solutions, and explaining products or services that are available Collects payments, books travel arrangements, and pays applicable fees. Handles travel issues, conflicts, complaints, cancelations, and refunds. Meets with clients to determine travel needs, budgets, and preferences. Maintains accurate records of bookings, payments, transactions, phone calls, and meetings. Create and support the organization in building and maintaining a professional network within the hoteliers, suppliers, and transporters in different domestic destinations. Monitor research and report findings on market developments in the travel industry. Deliver and exceed performance and productivity. Liaise with travel partners, including suppliers, and manage bookings. Deal with customer inquiries and aim to meet their expectations. Implement alternative and innovative ideas for achieving new business. Oversee the smooth, efficient running of the business. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Internet reimbursement Work Location: In person
Itinerary Planning: Create detailed and well-organized travel itineraries, including transportation, accommodation, activities, and sightseeing options. Booking Management: Coordinate and secure bookings for flights, hotels, transportation, and other travel-related services, ensuring accuracy and timely confirmations. Customer Service: Provide excellent customer service by promptly responding to client inquiries, addressing concerns, and offering personalized travel advice and recommendations on call and email. Destination Knowledge: Stay updated on domestic and international travel destinations, including popular attractions, local customs, visa requirements, and travel advisories. Supplier Management: Establish and maintain relationships with travel suppliers, negotiate favorable rates and contracts, and ensure high-quality services are provided to clients. Budgeting, Invoicing and Pricing: Prepare cost estimates and pricing for confirming tour packages and updating invoices, considering factors such as transportation, accommodation, meals, activities, and increase profit margins for the company. Quality Assurance and audit: Conduct regular quality checks on service providers and vouchers to ensure adherence to agreed-upon standards and customer satisfaction. Continuous Improvement: Monitor customer feedback and market trends to identify areas for improvement, enhance existing tour packages, and develop new offerings. Preferred: Bachelor's degree in tourism, hospitality, or any degree. Proven experience in the travel industry, tour operations, or travel agency, with a strong understanding of domestic and international destinations with 3 years of experience. Excellent knowledge of travel products, services, and suppliers, including airlines, hotels, transportation options, and attractions. Strong customer service skills, with the ability to provide exceptional experiences and handle customer inquiries and complaints. Excellent organizational and time management skills, with the ability to handle multiple tasks and prioritize effectively. Attention to detail and accuracy in itinerary planning, booking management, and pricing calculations. Proficiency in travel booking systems, reservation software, and Microsoft Office suite. Strong communication and interpersonal skills to build relationships with clients, suppliers, Job Type: Full-time Pay: ₹180,000.00 - ₹250,000.00 per year Benefits: Cell phone reimbursement Internet reimbursement Work Location: In person