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Hiring Service Desk Management- Bangalore

Hiring Service Desk Management- Bangalore

2coms

1 - 6 years

2 - 3 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

hiring itil framework operating systems client satisfaction job description service desk service desk management incident management management voice support system performance troubleshooting product knowledge remote desktop problem resolution communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

SUMMARY

Service Desk Management

Location: Bangalore

Exp range: 1-3 years

NP: Immediate

Job Description:

As an Application Tech Support Practitioner, you will serve as the primary point of contact between our clients and our world-class systems. Your exceptional communication skills and deep product knowledge will enable you to accurately define client issues, interpret and design resolutions, and maintain a high level of client satisfaction. This role requires a strong understanding of ITIL framework, incident management, and problem resolution, as well as proficiency in Service Desk Management and Service Desk Voice Support.

Responsibilities

Perform independently as a Subject Matter Expert (SME)
Participate actively in team discussions and contribute to problem-solving
Provide timely and effective voice support to clients
Maintain high client satisfaction through excellent communication
Troubleshoot and resolve technical issues efficiently
Document all support interactions and solutions accurately
Collaborate with cross-functional teams to enhance system performance

Requirements

Must - Have Skills:

Proficiency in Service Desk Management and Service Desk Voice Support

Strong understanding of the ITIL framework

Experience in incident management and problem resolution

Knowledge of remote desktop tools and ticketing systems

Familiarity with Windows and Mac operating systems

Additional Requirements:

Minimum 1 year of experience in Service Desk Management

15 years of full-time education

Based at our Bengaluru office

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2coms

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Bangalore

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Hiring Service Desk Management- Bangalore