Hiring Senior Customer Support Associates For a Leading Contact Center

Career Dreams Solutions

1 - 6 years

4 - 6 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

voice uk process banking us process voice process outbound process voice support inbound voice process bpo voice international process collections us voice process international voice process international calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi,

Greetings from Career Dreams!!

Contact Center/ BPO experienced

Eligibility:

Should be undergraduate or Graduate.
Should Have minimum 1 year of International Calling Experience (Mandate).
We need someone who is exceptionally good with written and Verbal Communication.
Should be flexible with night shifts.
Should be residing within 25 Kilometres from Hi-Tech city.
Work location will be Hi-Tech city.
Should be an Immediate Joiner

Roles and Responsibilities:

Provide exceptional customer support to clients through phone calls, emails, or chats.
Handle customer inquiries, resolve issues, and escalate complex cases to senior team members when necessary.
Maintain accurate records of all interactions with customers using CRM software.
Collaborate with internal teams to resolve technical issues and improve overall customer satisfaction.
Meet performance targets for quality metrics such as first call resolution rate, average handling time, and customer satisfaction scores.

Interview Venue:

Career Dreams Solutions Private Limited,

1st floor,1-8-318, Lane next to World First Courier,Paigah Colony,

Patigadda, Rasoolpura,Begumpet

Point of Contact:

Bharath: 8897394393 (you can share your resume on whats app instead of calling)

Interview rounds:

Online Assessment
HR
Final Round

Regards,

Team career Dreams

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