Hiring Import Customs Clearance Operations For Sakinaka Location

Position: Import Customs Clearance Customer Service Unit cum Manager

Location: Andheri - Saki Vihar Road

CTC Range: 6-8 LPA

Experience: 5-10 Years

Notice Period : Immediate Or 15 Days

Industry : Logistics Or Import/Export

Department: Customs Clearance / Customer Service (Air & Sea)

Job Purpose:

To manage and coordinate import customs clearance activities while providing excellent customer service support, ensuring timely, compliant, and smooth clearance of consignments. Also responsible for leading a team, maintaining strong client relationships, and ensuring operational excellence.

Key Responsibilities:

Import Customs Clearance Operations:

• Oversee preparation and filing of Bills of Entry through ICEGATE/EDI.

• Ensure correct classification (HS codes), valuation, and application of duty exemptions.

• Coordinate examination, assessment, and OOC (Out of Charge) processes with customs.

• Supervise documentation requirements and accuracy of customs-related records.

Customer Service Management:

• Act as the primary point of contact for key import clients.

• Address and resolve client queries, complaints, or escalation matters.

• Provide proactive updates on shipment status, delays, or documentation issues.

• Educate clients on customs requirements, procedures, and compliance obligations.

Team Leadership:

• Manage and mentor a team of customs clearance and customer service staff.

• Assign tasks, monitor daily performance, and ensure adherence to processes.

• Conduct training and development programs for team members.

Regulatory Compliance:

• Ensure all customs processes strictly comply with the Indian Customs Act, notifications, and rules.

• Keep abreast of regulatory changes and communicate updates to the team and clients.

• Maintain audit-ready records and support compliance checks.

Stakeholder Coordination:

• Liaise with customs officials, shipping lines, transporters, port/CFS authorities.

• Coordinate closely with internal departments like transport, documentation, and finance.

Cost & Process Control:

• Control demurrage, detention, and clearance-related expenses.

• Optimize processes to reduce turnaround time and improve client satisfaction.

Reporting & MIS:

• Prepare periodic reports on clearance status, KPIs, and customer service metrics.

• Support management with data for performance review, client audits, or statutory audits.

Key Skills & Competencies:

Strong knowledge of customs clearance rules and regulations.Excellent client service and relationship management skills.Good leadership and team management abilities.Strong communication and problem-solving skills.Proficiency in MS Office, EDI systems, ICEGATE.Ability to work under pressure and meet tight deadlines.

Interested Candidate Can Call Or WhatsApp Resume on - Ruchi - 9082070785 Or Mail On - tl.west@million-minds.com.