Hiring Freshers - Technical Support Executive

Eruvaka Technologies

0 - 5 years

2 - 4 Lacs

vijayawada

Posted:1 week ago| Platform:

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Skills Required

communication skills analytical ability customer experience problem solving technical skills escalations monitoring solutions problem analysis device management dashboards reporting monitoring tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Initial point of contact for customers, customer representatives and other business partners.
Collaborating with the field teams in contributing towards the stability of devices and service delivered.
Monitoring Pond Alerts in Dashboards and clearing/escalating required.
Device health monitoring and reporting.
Capturing pond level events that are highlighted, update to customers and customer support team
Training field employees on the use of devices and services.
Supporting workshops with device debugging
Monitoring devices Installation and Service.
Checking device readiness and health prior to dispatch from dealer or workshop.
Regular follow-ups with customers/customer representatives on pond/device performance to deliver and receive feedback.
Communicate with internal teams to resolve the issues
Documenting all events and issues in support tool.
Escalating incidents when required.
Reporting incidents on regular intervals

Qualification, Skills and Requirements:

B.E/ B. Tech/ BSc or an equivalent degree.
Experience: 0 to 4 years
Good communication Skills
Good problem solving and analytical skills.
Good team player
Need to be flexible with working hours.

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