Role & responsibilities Making outbound sales calls: Reaching out to potential and existing customers to promote products or services. Answering inbound calls: Responding to customer inquiries and providing information about products or services. Meeting sales targets: Achieving sales quotas and goals through effective sales techniques. Building relationships: Establishing and maintaining positive relationships with customers. Handling customer complaints and issues: Addressing customer concerns and resolving issues. Keeping records of customer interactions: Documenting calls, inquiries, and sales. Researching products and services: Staying informed about the products or services being sold. Handling rejection: Remaining persistent and resilient in the face of rejection. Skills: Excellent communication skills: The ability to clearly and effectively communicate with customers over the phone. Strong persuasion skills: The ability to convince customers to purchase products or services. Active listening skills: The ability to attentively listen to customers and understand their needs. Customer service skills: The ability to handle customer inquiries and complaints effectively. Sales skills: The ability to close sales and meet sales targets. Resilience and persistence: The ability to handle rejection and stay motivated. Computer skills: The ability to use a computer and relevant software to manage customer information.
Responsibilities: * Manage incoming calls from customers * Resolve issues promptly and professionally * Maintain high call quality standards * Meet performance targets consistently * Collaborate with team on outbound campaigns Provident fund Annual bonus