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Hiring For International Voice Process - Only Immediate Joiners

1 - 4 years

2 - 4 Lacs

Hyderabad

Posted:1 month ago| Platform: Naukri logo

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Skills Required

International Voice Process Very Good Communication Skills International Call Center Communicational Skills Voice Process Voice Support International Sales Customer Support Sales Process Bpo Voice Voice Sales International BPO International Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary: Join our IntouchCX team as a Customer Service Agent to help customers reduce their bills and optimize service usage. You will analyze customer usage, identify savings opportunities, and offer personalized solutions to meet their budget goals. Key Responsibilities: Bill Analysis: Identify opportunities to reduce customer bills based on usage patterns. Solution Development: Offer tailored plans, promotions, and cost-saving options. Customer Communication: Provide clear explanations and exceptional customer service. Issue Resolution: Resolve billing and usage concerns promptly and professionally. Sales / Upsell: Recommend and upsell additional services while ensuring a positive customer experience. Requirements: 1-2 years of customer service experience, ideally in a voice call center environment. Sales experience is a plus. Strong analytical, communication, and problem-solving skills. Knowledge of products, services, and pricing. Ability to upsell solutions that benefit the customer. Preferred Qualifications: Experience in telecommunications or customer service industries. Relevant customer service certifications. Sales exposure in a voice center is a plus. flexible with rotational night shifts and week offs No leaves for next 6 months What We Offer: Competitive compensation and benefits. PF and ESI Free transportation up to 25km upon checking hiring radius Career development opportunities in a dynamic environment. Interested Candidates please Reach out below mentioned recruiter/Walk in to below mention location and mention top of resume recruiter name Divya 8660530720 Mode of Interview Face to Face Walkin location: B16, Mindspace, 5th floor, back side of Inorbit mall https://maps.app.goo.gl/Cr8siKxC8wQpV7sE9 Walkin timing: 11:30AM - 2:30PM

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IntouchCX
IntouchCX
www.intouchcx.com

Outsourcing and Offshoring Consulting

Winnipeg Manitoba

10001 Employees

116 Jobs

    Key People

  • Rohit S. Girdhar

    CEO

  • Robert G. McMillan

    COO

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