Hiring For International Inbound Support Eng_Pune

Raft Consulting

International Inbound Support Engineer

The required details are as follows:-

International Inbound Support Engineer

1 to 5 Year in international voice Support

Client:- An American multinational technology company having presence globally and in India As well.

Role & responsibilities

• Serve as the first point of contact for our customers, providing support via inbound phone.
• Expand your knowledge of product offerings, support policies, and delivery methods.
• Provide empathetic customer service to ensure customer satisfaction.
• Foster strong relationships with internal partners and communicate effectively across all organizational levels.
• Utilize your problem-solving skills to resolve complex customer queries.
• Thrive in a fast-paced, high-volume environment with precision and accuracy.
• Efficiently leverage various technologies and multiple screens.
• Participate in internal and external training sessions as required.

Preferred candidate profile

• Proficient in English, with strong verbal and written communication skill is must.

• Ability to multitask and achieve goals in a fast-paced, metrics-driven environment.
• 1-5 years of customer service experience.
• Experience with US Payroll/Time and Labor/HR is advantageous.
• Demonstrated technical troubleshooting skills.
• Ability to set and manage customer expectations effectively.
• Strong collaboration and time management skills.
• Experience handling sensitive situations professionally and thoroughly.
• Highly motivated and team-oriented.
• Open to working in Eastern time zones.
• Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word.
• Inbound phone support experience
• FPC or CPP Certification in the Payroll/HR industry is a plus.
• Knowledge of SQL is a plus

manish.modi@raftconsulting.in

Note:- We have multiple positions for this role, kindly share same with your friend or colleague who are looking for change.