Hiring For International Chat process

Firstsource

0 - 5 years

0 - 2 Lacs

Bengaluru

Posted:4 days ago| Platform:

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Skills Required

Non Voice Blended Process Email Support Customer Service Non Voice Process International Non Voice Semi Voice Chat Support International Chat Process Email Process Chat Process Customer Support CSE Chat Customer Care International Process International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Respond promptly and professionally to customer inquiries through live chat.
Provide accurate information about products, services, policies, and procedures.
Troubleshoot and resolve customer issues effectively in real-time.
Handle multiple chat conversations simultaneously while maintaining quality.
Maintain a high level of customer satisfaction by delivering exceptional service.
Document chat interactions and escalate complex issues to appropriate departments.
Adhere to company guidelines, policies, and customer service standards.
Collaborate with international teams to address cross-border customer needs.
Keep updated with product knowledge, company updates, and market trends.
Work flexible shifts to accommodate different time zones.

B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer:

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