Hiring: CRM Manager For a Premium Business School based in Noida

GIST Management Solutions

3 - 6 years

3 - 5 Lacs

noida

Posted:-1 days ago| Platform:

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Skills Required

roi management lead management crm software crm management data analysis google sheets power bi crm automation hubspot crm data cleansing funnel analysis mis reporting salesforce crm leadsquared dashboard creation data-driven decision making crm analytics zoho crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring: CRM Manager for a Premium Business School based in Noida!

Location: Noida, Uttar Pradesh

Experience:

Department:

Reports To:

About the Role

CRM Manager & Analytics professional

Key Responsibilities:

A. CRM Administration & Operations

Own, configure, and manage the CRM platform (setup, workflows, user roles, routing rules).
Maintain
100% data accuracy
, control duplications, and ensure data hygiene.
Create and manage
lead funnels
for inbound, paid, outreach, and referral channels.
Monitor counsellor activity logs, lead follow-ups, and CRM utilization compliance.

B. Reporting & Analytics

Develop
daily/weekly/monthly MIS dashboards
for management.
Track complete
lead conversion funnel (Lead Form Offer Admission Refund)
.
Generate
source-wise ROI reports
across marketing, outreach, and direct channels.
Analyze counsellor productivity, lead ageing, follow-up efficiency, and conversion ratios.

C. Automation & Optimization

Build and manage CRM
automations
(reminders, drip emails, WhatsApp triggers, SLA alerts).
Integrate CRM with
website, LMS, payment gateway, call dialer, and landing pages
.
Ensure
seamless data flow
into Google Sheets, Power BI, or other BI dashboards.
Identify opportunities to
reduce manual workload
through automation and process optimization.

D. Compliance, Training & Coordination

Conduct regular
CRM training sessions
for counsellors and admissions teams.
Ensure
data security, confidentiality, and compliance
with institutional policies.
Collaborate with
IT, Marketing, and Admissions
for CRM upgrades and issue resolution.

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