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Hexaware Hiring_RPA Delivery Manager_Immediate joiners_Night Shift

10 - 15 years

16 - 27 Lacs

Pune Chennai Mumbai (All Areas)

Posted:1 week ago| Platform: Naukri logo

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Skills Required

ITIL Robotic Process Automation Delivery Management PMP Uipath RPA KPI Service Delivery Management SLA JIRA Rpa Automation Automation Anywhere Project Management Robotic Process Agile Power Automate Blue Prism

Work Mode

Hybrid

Job Type

Full Time

Job Description

We are hiring for Immediate joiners for RPA Delivery Manager Role , please share your profile at Sowmyaj@hexaware.com Location: Pune, Mumbai, Chennai (Hybrid) Experience: 10 to 15+ years Shift - Night Shift (US Shift) Job Description - - Must have RPA experience and leading Bot Support engagement - Promote adherence to frameworks such as ITIL, Agile, or other relevant methodologies - Oversee the delivery of services to clients, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). - Serve as the primary liaison between the organization and clients for service-related matters. - Track and analyze service delivery performance against SLAs and KPIs. - Prepare and present detailed reports to clients and internal stakeholders, highlighting service performance, achievements, and areas for improvement. - Use data-driven insights to identify trends and recommend process - RPA key platforms knowledge is essential i.e., UiPath, Power Automate and Automation Anywhere - Strong understanding of service delivery frameworks such as ITIL, Agile, or similar methodologies. - Proficiency in service management tools and platforms (e.g., ServiceNow, Jira, etc.). - Ability to analyze data and generate actionable insights - Certifications in ITIL, PMP, or similar frameworks are highly desirable

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Hexaware Technologies
Hexaware Technologies
www.hexaware.com

IT Services and IT Consulting

Navi Mumbai Maharashtra

10001 Employees

513 Jobs

    Key People

  • R Srikrishna

    CEO

  • Hiten D. Tuli

    CFO

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