Helpline Engineer

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Product Introduction Trouble Shooter Engineer in India we’re looking for?

Your future role

Take on a new challenge and apply your technical expertise in a cutting-edge field. You’ll work alongside collaborative and proactive teammates.

You'll play a key role in ensuring fleet reliability and availability, helping us deliver on our commitments to customers. Day-to-day, you’ll work closely with teams across the business (Fleet Managers, Maintenance Managers, PI Managers, and Engineering teams), resolve mainline technical issues, and provide hands-on leadership in troubleshooting and data management.

You’ll specifically take care of investigating and resolving operational equipment malfunctions, but also contribute to reliability growth and return of experience (REX) initiatives.

We’ll look to you for:

• Managing helpline calls and workloads effectively

• Resolving mainline failures swiftly to avoid service-affecting faults (SAFs)

• Ensuring fleet availability and reliability in line with contractual commitments

• Diagnosing malfunctions and recommending preventive and corrective actions

• Providing technical guidance to technicians and ensuring knowledge sharing

• Coordinating with stakeholders during mainline failure resolution

• Contributing to training modules by incorporating field updates and REX

• Ensuring compliance with EHS rules and work-related processes

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Bachelor’s degree in Electrical/Electronics Engineering or equivalent

• 5–6 years of technical experience in electrical or electronic engineering

• Understanding of railway safety and reliability, availability, and maintainability (RAM)

• Knowledge of product engineering and data analytics

• Exposure to Environment, Health & Safety (EHS) standards

• Problem-solving skills and experience in troubleshooting

• Field experience in railway operations (desirable)

• Familiarity with quality and audit processes

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges, and a long-term career free from routine work

• Work with advanced safety and reliability standards for rail systems

• Collaborate with cross-functional teams and supportive colleagues

• Contribute to innovative projects that shape the future of mobility

• Utilise our agile and inclusive working environment

• Steer your career in whatever direction you choose across functions and countries

• Benefit from our investment in your development, through award-winning learning programs

• Progress towards leadership roles or specialized technical paths

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.