Helpline Engineer

Take on a new challenge and apply your technical expertise in a cutting-edge field. Youll work alongside collaborative and proactive teammates.

You'll play a key role in ensuring fleet reliability and availability, helping us deliver on our commitments to customers. Day-to-day, youll work closely with teams across the business (Fleet Managers, Maintenance Managers, PI Managers, and Engineering teams), resolve mainline technical issues, and provide hands-on leadership in troubleshooting and data management.

Youll specifically take care of investigating and resolving operational equipment malfunctions, but also contribute to reliability growth and return of experience (REX) initiatives.

Well look to you for:

• Managing helpline calls and workloads effectively
• Resolving mainline failures swiftly to avoid service-affecting faults (SAFs)
• Ensuring fleet availability and reliability in line with contractual commitments
• Diagnosing malfunctions and recommending preventive and corrective actions
• Providing technical guidance to technicians and ensuring knowledge sharing
• Coordinating with stakeholders during mainline failure resolution
• Contributing to training modules by incorporating field updates and REX
• Ensuring compliance with EHS rules and work-related processes

All about you

We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role:

• Bachelors degree in Electrical/Electronics Engineering or equivalent
• 5-6 years of technical experience in electrical or electronic engineering
• Understanding of railway safety and reliability, availability, and maintainability (RAM)
• Knowledge of product engineering and data analytics
• Exposure to Environment, Health & Safety (EHS) standards
• Problem-solving skills and experience in troubleshooting
• Field experience in railway operations (desirable)
• Familiarity with quality and audit processes.