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Ncr Corporation
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Helpdesk Representative-2

Helpdesk Representative-2

Ncr Corporation

2 - 4 years

2 - 4 Lacs

Mumbai Maharashtra India

Posted:4 days ago| Platform: Foundit logo

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Skills Required

customer coordination customer service financial institutions Talent Acquisition Helpdesk

Work Mode

On-site

Job Type

Full Time

Job Description

Maintaining a positive, empathetic, and professional attitude toward customers always.
Timely response to customer over email for the requirement of EJ files.
Handling inbound calls from onsite CEs and support them troubleshoot the EJ issues.
Knowing our products inside and out so that you can answer questions.
Taking prompt action on customer query & the incidents as per standard process.
Keeping records of customer interactions, transactions, comments and complaints as per standard process
Communicating and coordinating with colleagues as necessary.
Ensure to follow all compliances related to work flow.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

Basic Requirements :

Any Graduate / Post Graduate
Basic knowledge of networking with tech certifications in computers.
Good knowledge of MS Excel.
Good analytical and troubleshooting skills.
Good communication skills - English and Hindi is must.
Experience in EJ operations will add more value.
Ready to work in shifts (Morning / Afternoon / Night incl. Weekends)
Good organizational skills and able to work well independently and within the team
Should able to effectively communicate and coordinate with customer and various departments associated with EJ services.

Role:

Industry Type:

Department:

Employment Type:

Role Category:

Education

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