Technical Support Associate | Voice

1 - 6 years

3 - 8 Lacs

Posted:2 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Technical Support Associate

Key Responsibilities

  • Provide technical support

    to international customers via

    phone, email, or chat

    .
  • Troubleshoot software/hardware issues

    and guide users through

    step-by-step solutions

    .
  • Escalate unresolved queries

    to the appropriate internal teams for advanced support.
  • Maintain accurate records

    of all customer interactions and resolutions.
  • Meet performance metrics

    including customer satisfaction, issue resolution time, and quality standards.

Requirements

  • Education:

    Graduate or Undergraduate (any stream). A formal degree is not required, but a basic level of education is expected.
  • Communication Skills:

    Excellent communication skills in English

    are mandatory, for both verbal and written interactions.
  • Technical Knowledge:

    A

    basic understanding of technical concepts

    such as networking, operating systems, and hardware/software is preferred.
  • Work Schedule:

    Willingness to work in

    rotational shifts

    and on

    rotational offs

    .

Perks & Benefits

  • Salary:

    A

    competitive salary

    ranging from

    ?3 LPA to ?8 LPA

    , based on your experience and performance.
  • Transport:

    A

    complimentary both-way cab facility

    is provided.
  • Work Schedule:

    Enjoy a

    5-day working

    schedule with 2 rotational days off.
  • Growth:

    Opportunity to work in a fast-paced, international work environment with great

    career growth and upskilling opportunities

    .

Interested in Joining

To apply for this role, please contact us directly:

Rashmi M

  • Call or WhatsApp:

    7020744820

Please feel free to share this opportunity with friends who are actively looking for jobs.

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